Lead and manage the housekeeping team, communicate performance expectations, support staff development, and monitor progress to ensure consistent service delivery.
Conduct regular inspections of housekeeping supplies, equipment, and public areas to maintain operational standards and ensure proper maintenance.
Maintain adequate inventory levels of housekeeping supplies and equipment stocks.
Coordinate CARE programs and repair needs with Front Office and Engineering departments.
Prepare department budgets, process payables, and participate in financial planning exercises with management.
Participate in group-level housekeeping meetings to review productivity, challenges, and industry best practices.
Recommend and implement industry best practices to enhance operational efficiency and service quality.
Perform additional duties as assigned by supervisor.
Requirements
Diploma in Hospitality, Tourism or equivalent qualification
Minimum 6 years of housekeeping experience, including 2 years in a supervisory role
Strong leadership, coordination and attention to detail.
Service-oriented with focus on high cleanliness and operational standards.
Proficient in housekeeping management systems, scheduling and inventory management.
Hospitality certifications (e.g. CERT, service excellence) will be advantageous.