Job Purpose:
As a Food & Beverage Service Attendant at Hotel Indigo Kuala Lumpur On The Park, you are responsible for delivering outstanding service and creating memorable dining experiences for our guests. You will serve food and beverages efficiently and professionally while maintaining high standards of cleanliness and guest engagement.
Responsibilities:
1. Greet guests warmly and ensure they feel welcomed.
2. Take food and beverage orders accurately and deliver them in a timely manner.
3. Provide menu recommendations and assist guests with dietary requirements.
4. Ensure tables are properly set and maintained throughout the meal.
5. Refill water, clear plates, and attend to guest needs during service.
- Assist in the setup and breakdown of service areas, including restaurants, bars, and banquet spaces.
- Perform opening and closing duties as assigned.
- Handle cash, process payments, and manage billing accurately.
- Address guest inquiries and resolve complaints with a positive and solution-focused attitude.
- Build rapport with guests to create personalized experiences and encourage repeat visits.
- Adhere to food safety and hygiene standards as per hotel and local health regulations.
- Report any equipment malfunctions or maintenance issues promptly.
- Collaborate with colleagues to ensure smooth operations and excellent service.
- Support other team members during busy periods or special events.
Qualifications:
- Certificate or diploma in Hospitality, F&B Service, or a related field is an advantage.
· Prior experience in a hotel or restaurant setting is preferred.
- Strong knowledge of beverages, including cocktails, wines, and coffee preparation.
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Positive attitude with a passion for delivering exceptional guest experiences.
- Flexibility to work shifts, including evenings, weekends, and public holidays.
- Proficiency in English & Bahasa (additional languages are an advantage).
- Attended Food Handler Training & Typhoid Injection valid.
Pay: RM2,600.00 per month
Work Location: In person