全职 Senior Commercial Operations Executive 工作, 薪水 up to SGD 4,600, ECCO CHINA WHOLESALE HOLDING (SINGAPORE) PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Omnichannel Operations & Marketplace Management

Manage and support DAX system functionality, acting as the key point of contact between sales channels and IT

Monitor and track end-to-end omnichannel order flow across key fulfilment channels (e.g., Click & Collect, Click & Reserve, and home delivery) from DAX to SAP to 3PL, ensuring timely fulfilment and resolution of outstanding actions

Generate reports on expired, cancelled, and pending orders, and communicate updates to relevant stakeholders

Support and guide stores in resolving DAX-related operational issues

Oversee and coordinate resolution of customer service queries related to omnichannel orders, liaising with Retail Operation team where required

Manage third-party marketplace (3PM) order fulfilment processes

Operations & Order Fulfilment Management

Monitor and manage short-shipped, unsatisfiable, and unpickable orders in SAP

Liaise daily with 3PL partners on digital order issues, including cancellations, mis-picks, errors, and address updates

Oversee and support daily processing of returns and reverse logistics activities

Ensure timely resolution of operational issues affecting order fulfilment

Provide backup support for customer service during peak periods or team absence

Data Analytics & Reporting (Power BI)

Develop, maintain, and enhance dashboards and reports using Power BI

Analyze operational data to identify bottlenecks in logistics, warehousing, and reverse logistics processes

Provide insights to improve order fulfilment performance and operational efficiency

Contribute to the development of reporting tools to track promotion performance and operational metrics

Stakeholder Collaboration

Work closely with Retail Operations, E-Commerce, Supply Chain, Customer Service, and IT teams

Coordinate with 3PL partners to ensure efficient order processing and issue resolution

Communicate effectively with stakeholders across Singapore and Malaysia to ensure smooth operations

Process Improvement & Systems

Identify opportunities to improve omnichannel workflows and system efficiency

Contribute to optimization of DAX, SAP, and reporting tools

Contribute to continuous improvement initiatives in operations and fulfilment processes

Monitor and resolve API data sync errors between marketplaces (Shopee/Lazada) and internal ERP systems to prevent stock overselling

Other Duties

Perform additional duties as assigned, in line with business needs

Education

Diploma or Bachelor’s degree in Business, Information Systems, Supply Chain, or a related field

Certification or hands-on experience in Microsoft Power BI or SAP S/4HANA is an advantage

Experience

Experience in retail operations, omnichannel fulfilment, or logistics is an advantage

Familiarity with SAP, DAX, or similar order management systems is preferred

Experience supporting omnichannel or marketplace operations is an advantage

Experience with Excel and basic data analysis; exposure to Power BI is preferred