全职 Customer Service Executive (November Hiring) 工作, 薪水 up to MYR 4,200, TSING DIGITAL TECHNOLOGY SDN.BHD. Federal Territory 公司招聘中 - Ricebowl

Job Responsibilities

• Ensure fast and efficient global responses across multiple time zones through standardized processes and intelligent operations.
• Communicate with customers via live chat, email, ticketing systems, and online communities
• Perform all customer service duties with high accuracy and quality standards.
• Manage customer inquiries, escalations, and disputes.
• Identify issues quickly and deliver practical solutions
• Provide clear, professional, and timely communication across multiple channels (online chat, ticketing systems, social communities, etc.).
• Quickly identify and resolve customer or merchant issues with effective solutions
• Maintain service quality under pressure while managing CRM tools and documentation simultaneously.
• Support global customers across different time zones through standardized processes

Requirements

• Diploma or Degree holder preferred.
• Able to work rotational shifts
• Atleast 1 year of customer service or call center experience; e-commerce or marketplace experience is preferred.
• Proficient in Microsoft Office and CRM tools.
• Typing speed of at least 38 words per minute with high accuracy; (typing test required during interview)
• Strong logical thinking and learning ability to quickly identify and solve merchant issues.
• Experience servicing large cross-border merchants is advantage

Pay: RM3,800.00 - RM4,200.00 per month

Work Location: In person