- Outram Central Region (Singapore) Singapore
全职 IT Service Delivery Executive (LSS) 工作, 薪水 up to SGD 6,500, Newtone Consulting Central Region (Singapore) 公司招聘中 - Ricebowl
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职位描述
岗位职责
Location: North Region
Nationality Required: Only eligible for Singapore Citizens due to security clearance
We are looking for an IT Service Delivery Executive to coordinate and oversee the operations, maintenance, and continuous improvement of mission-critical IT systems. You will work closely with technical teams, customers, and vendors to ensure reliable service delivery, SLA compliance, and operational excellence across production and disaster recovery environments.
What you’ll do
Coordinate
Lifecycle Support Services (LSS)
activities, ensuring service delivery meets contractual SLAs and performance standards.
Oversee day-to-day application, infrastructure, and database support activities.
Manage incident escalations, problem resolution, change requests, and preventive maintenance schedules.
Work closely with technical teams and vendors to resolve operational issues and improve service reliability.
Act as a key point of contact for customers, stakeholders, and external service providers.
Monitor
service performance, SLAs, KPIs
, and drive continuous service improvements.
Coordinate security compliance, vulnerability remediation, audits, and governance activities.
Support
Disaster Recovery (DR)
planning, testing, and business continuity readiness.
Prepare service reports, operational dashboards, and management updates.
Assist with resource planning, budgets, vendor performance, and operational governance.
What we’re looking for
Bachelor's degree in IT, Computer Science, Engineering, Information Systems, or related discipline.
Minimum
2 years of experience
in IT service delivery, project coordination, lifecycle support, or IT operations.
Good understanding of
ITIL/ITSM processes
, including incident, problem, and change management.
Familiarity with enterprise IT infrastructure, applications, cloud environments, and system operations.
Experience coordinating technical teams, vendors, and customer stakeholders.
Knowledge of cybersecurity, compliance, risk management, and disaster recovery processes.
Strong organizational, reporting, communication, and problem-solving skills.
Proficiency in Microsoft Office and project management tools.
Experience in
government, managed services, or mission-critical IT environments
is advantageous.
Certifications such as
PMP, CITPM, ITIL
, or equivalent are a plus.
Newtone Consulting
is an IT recruitment and sourcing specialist, delivering tailored talent solutions since 2013. We partner with organisations to identify, select, and onboard the right IT professionals.
With deep expertise across the IT landscape, we recruit for a wide range of roles, from functional business analysts to highly specialised technical architects. Our consultants bring strong IT backgrounds and years of recruitment experience, enabling them to understand complex technical requirements and match them with the right talent efficiently and accurately.
We work with leading multinational clients across banking, technology, fintech, industrial, infrastructure, and retail sectors, supporting their growth and critical digital initiatives through high-quality IT talent.
Nationality Required: Only eligible for Singapore Citizens due to security clearance
We are looking for an IT Service Delivery Executive to coordinate and oversee the operations, maintenance, and continuous improvement of mission-critical IT systems. You will work closely with technical teams, customers, and vendors to ensure reliable service delivery, SLA compliance, and operational excellence across production and disaster recovery environments.
What you’ll do
Coordinate
Lifecycle Support Services (LSS)
activities, ensuring service delivery meets contractual SLAs and performance standards.
Oversee day-to-day application, infrastructure, and database support activities.
Manage incident escalations, problem resolution, change requests, and preventive maintenance schedules.
Work closely with technical teams and vendors to resolve operational issues and improve service reliability.
Act as a key point of contact for customers, stakeholders, and external service providers.
Monitor
service performance, SLAs, KPIs
, and drive continuous service improvements.
Coordinate security compliance, vulnerability remediation, audits, and governance activities.
Support
Disaster Recovery (DR)
planning, testing, and business continuity readiness.
Prepare service reports, operational dashboards, and management updates.
Assist with resource planning, budgets, vendor performance, and operational governance.
What we’re looking for
Bachelor's degree in IT, Computer Science, Engineering, Information Systems, or related discipline.
Minimum
2 years of experience
in IT service delivery, project coordination, lifecycle support, or IT operations.
Good understanding of
ITIL/ITSM processes
, including incident, problem, and change management.
Familiarity with enterprise IT infrastructure, applications, cloud environments, and system operations.
Experience coordinating technical teams, vendors, and customer stakeholders.
Knowledge of cybersecurity, compliance, risk management, and disaster recovery processes.
Strong organizational, reporting, communication, and problem-solving skills.
Proficiency in Microsoft Office and project management tools.
Experience in
government, managed services, or mission-critical IT environments
is advantageous.
Certifications such as
PMP, CITPM, ITIL
, or equivalent are a plus.
Newtone Consulting
is an IT recruitment and sourcing specialist, delivering tailored talent solutions since 2013. We partner with organisations to identify, select, and onboard the right IT professionals.
With deep expertise across the IT landscape, we recruit for a wide range of roles, from functional business analysts to highly specialised technical architects. Our consultants bring strong IT backgrounds and years of recruitment experience, enabling them to understand complex technical requirements and match them with the right talent efficiently and accurately.
We work with leading multinational clients across banking, technology, fintech, industrial, infrastructure, and retail sectors, supporting their growth and critical digital initiatives through high-quality IT talent.
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