合同工 Dealing Assistant (Mandarin Speaker) 工作, 薪水 up to MYR 5,000, Manpower Staffing Services (Malaysia) Sdn. Bhd. WP Kuala Lumpur 公司招聘中 - Ricebowl

About the Client

Our client is a well-established organization within the financial services industry, committed to delivering efficient client support and operational excellence. They are seeking a detail-oriented and proactive Dealing Assistant to support daily operations, facilitate internal coordination, and ensure a high standard of service delivery across business functions.

Job Requirements

• Minimum 2 years of experience in an administrative or customer support role within the financial services industry.

• Proficient in English, with a good command of spoken and written Mandarin/Chinese.

• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

• Strong organizational and time management skills with the ability to prioritize tasks effectively and manage multiple assignments concurrently.

• Excellent written and verbal communication skills, with the ability to convey information clearly and professionally to internal and external stakeholders.

• High attention to detail and a strong commitment to accuracy in all work tasks.

• Able to work independently as well as collaboratively in a fast-paced, results-driven environment

• Basic understanding of financial markets, foreign exchange, and international payment processes is desirable.

• Detail-oriented with the ability to work accurately under deadlines and high-volume workloads.

• Customer-focused with a genuine commitment to providing exceptional support and service.

• Proactive and resourceful in identifying, addressing, and resolving issues.

• Adaptable and resilient, with the ability to manage changing priorities and unexpected challenges effectively.

• Demonstrates professionalism, confidentiality, integrity, and a strong commitment to upholding the highest ethical standards.

• Provide administrative and clerical support to client-facing teams, including Sales, Relationship Management, and Merchant Services.

• Prepare and manage documentation, correspondence, emails, and phone enquiries in a timely and professional manner.

• Serve as the first point of contact for internal enquiries and complaints related to client transactions, processes, and systems.

• Escalate complex issues to the relevant departments while maintaining accurate records of all interactions.

• Monitor client case progress and ensure compliance with established Service Level Agreements (SLAs).

• Coordinate with internal stakeholders to facilitate information sharing and support the timely resolution of operational issues.

• Maintain and update client databases, transaction records, and internal systems with a high level of accuracy.

• Organize and manage electronic and physical filing systems to ensure proper documentation and record keeping.

• Prepare operational reports, case status updates, and ad-hoc analysis as required by management.

• Support departmental projects, process improvement initiatives, research activities, and other administrative tasks assigned by management.

• Adapt to changing business priorities and provide support across various operational functions when required.

• 5 working days in a week
• Training Provided
• Annual Leave