全职 Senior Network Engineer 工作, 薪水, RiDiK (a Subsidiary Of CLPS. Nasdaq: CLPS) Federal Territory 公司招聘中 - Ricebowl

Role: Customer Delivery Engineering Technical Leader

Location: Malaysia

Exp: 8+yrs

Required Skills and Qualifications

• Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development

• Actively mentors and develops others

• Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences, customers.

• Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.

• Provides technical expertise and guidance to resolve complex customer problems in support of escalations.

• Owner and keeper of our culture

• Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.

• Based on project requirements, consults and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes

• Supports presale activities and translate business requirements into solution design

Scope:

• Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.

Complexity:

• Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.

Expertise:

• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.