全职 Customer Success Senior Executive 工作, 薪水 up to MYR 5,000, JEV Management & Trading Selangor 公司招聘中 - Ricebowl

Are you passionate about building strong customer relationships and delivering excellent B2B customer experiences?

Our client is looking for a Customer Success Senior Executive to manage customer relationships, coordinate orders and operational processes, and support customer retention and business growth. This role is ideal for someone who is proactive, customer-focused, and comfortable working in a fast-paced environment.

Job Details

Employment Type: Full-Time
Position Level: Senior Executive
Specialisation: Customer Success / Account Management
Industry: Farm-direct Platform
Location: Shah Alam, Selangor
Working Arrangement: On-site
Salary: RM4,000 – RM5,000 per month
Travel: Not required
Working Schedule: Rotational shifts, Monday – Sunday

Salary & Benefits

• Salary: RM4,000 – RM5,000 per month, depending on experience and capability
• EPF & SOCSO
• Annual Leave & Medical Leave
• 2 off days per week, scheduled on weekdays

Working Hours

The role operates on a rotational 3-shift schedule:

• Shift A: 8:00 AM – 5:00 PM
• Shift B: 10:00 AM – 7:00 PM
• Shift C: 3:00 PM – 12:00 AM

Working Days: Monday – Sunday
Off Days: 2 days per week, on weekdays
Shift: Rotational

Requirements

• Minimum 1–3 years of relevant experience in Customer Success, Account Management, or B2B customer-facing roles.
• Experience in F&B, groceries, hotels, or manufacturing is preferred.
• Experience in perishables or cold-chain environments is highly preferred.
• Experience in startups or e-commerce companies is also an advantage.
• Experience handling B2B customers.
• Familiar with CRM systems.
• Proactive and customer-focused approach.
• Strong discipline, punctuality, and sense of responsibility.
• Hospitality mindset with strong customer service orientation.
• Strong communication and interpersonal skills.
• Sales or upselling experience is an advantage.
• Proficient in Bahasa Malaysia and English.
• Able to communicate professionally and maintain formal communication standards.

Key ResponsibilitiesCustomer Relationship Management

• Build and maintain strong relationships with customers by understanding their needs and expectations.
• Respond promptly to customer enquiries.
• Ensure customers receive accurate and timely updates.
• Maintain a customer-centric approach throughout the customer journey.

Order & Operational Coordination

• Ensure timely and accurate order processing.
• Handle operational tasks including:
• Purchase order input
• Shortage and rejection follow-up
• Cut-off coordination
• Delivery fee verification against MOQ requirements
• Filing and documentation

Complaint & Issue Resolution

• Handle customer complaints and concerns professionally.
• Follow up on operational issues and provide timely solutions.
• Identify recurring issues and contribute ideas to improve the overall customer experience.

Sales Support

• Identify suitable upselling and cross-selling opportunities.
• Support account growth while maintaining strong customer relationships.
• Understand customer requirements and recommend suitable solutions where appropriate.

Team & Process Improvement

• Collaborate effectively with internal teams to ensure smooth daily operations.
• Contribute ideas to improve customer service processes and operational efficiency.
• Maintain accurate records and documentation.

Working Location

Shah Alam, Selangor

Pay: RM4,000.00 - RM5,000.00 per month

Work Location: In person