全职 Corporate Account Specialist 工作, 薪水 up to MYR 4,500, HealthMetrics Selangor 公司招聘中 - Ricebowl

Corporate Account Specialist

Company: HealthMetrics Sdn Bhd
Location: Subang Jaya, Selangor
Employment Type: 2-Year Contract

Role Summary

The Corporate Account Specialist manages the end-to-end operational lifecycle of corporate client accounts, from onboarding and implementation to ongoing account administration and stakeholder management.

This role also serves as a technical healthcare benefits advisor to Business Development and Customer Success teams, supporting benefit design, implementation, and client consultation. In addition, you will oversee AI-powered account servicing workflows and help develop data-driven systems that identify client risks and growth opportunities.

Key Responsibilities
Account Onboarding & Implementation

• Manage corporate account onboarding, benefit setup, member enrolment, and go-live activities.
• Conduct onboarding and training sessions for client HR teams.
• Maintain account documentation, operational procedures, and knowledge base content.

Benefits & Client Consultation

• Act as the subject matter expert on healthcare benefits, plan design, insurer processes, and platform capabilities.
• Support Business Development and Customer Success teams during client discussions, onboarding, and renewals.
• Assess feasibility of proposed benefit solutions and translate client requirements into implementation specifications.

Corporate Account Management

• Manage assigned corporate accounts and ensure smooth day-to-day operations.
• Oversee AI-powered and self-service account support channels.
• Handle account maintenance, including member updates, benefit changes, and account reconfiguration.
• Coordinate with internal teams, insurers, and providers to resolve operational issues and escalations.
• Perform member reconciliation and maintain accurate account records.
• Drive adoption of digital self-service and AI-enabled support tools.

AI & Account Intelligence

• Design and maintain AI-driven account intelligence systems that identify client risks, service issues, utilization trends, stakeholder changes, and growth opportunities.
• Develop dashboards, alerts, and workflows that provide actionable insights to Customer Success teams.
• Monitor AI service quality and continuously improve performance through feedback and process enhancements.

Requirements
Required Qualifications

• Bachelor's Degree in Business Administration, Healthcare Management, Insurance, Human Resources, or a related field.
• 1-3 years of experience in account management, benefits administration, client operations, healthcare administration, insurance operations, or similar roles.
• Strong understanding of corporate healthcare benefits and insurance processes.
• Experience managing corporate clients and stakeholder relationships.
• Strong coordination, problem-solving, and project management skills.
• Comfortable working with AI-enabled tools and automation workflows.
• Proficient in Microsoft Excel and other business applications.
• Strong communication skills in English.

Preferred Qualifications

• Experience in healthcare, insurance, employee benefits, TPA, or health-tech industries.
• Experience in benefits consulting, implementation, or pre-sales support.
• Familiarity with insurer enrolment and policy administration processes.
• Experience with Zendesk, CRM systems, or customer support platforms.
• Experience conducting client onboarding and training sessions.

Why Join HealthMetrics?

• Be part of a fast-growing health-tech company transforming employee healthcare benefits.
• Work with innovative AI-powered service solutions.
• Gain exposure to healthcare, insurance, customer success, and AI-driven operations.
• Collaborate with cross-functional teams and contribute to impactful client solutions.
• Grow your expertise in benefits consulting, account management, and AI-enabled service delivery.

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Cell phone reimbursement
• Work from home

Ability to commute/relocate:

• Subang Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: Hybrid remote in Subang Jaya