- Kuala Lumpur Federal Territory Malaysia
全职 Specialist, Customer Experience (Japanese Speaker) 工作, 薪水, Klook Federal Territory 公司招聘中 - Ricebowl
工作地点
职位描述
岗位职责
What You'll Do
- Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
- Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
- Maintains a positive, empathetic and professional attitude towards customer
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
- Liaises with external vendors and service operators to fulfill booking changes
- Keeps updated with company procedures and processes
- Shares customer feedback with relevant departments for further improvements
- Fresh graduates are encouraged to apply
- Proficient in English / Mandarin and Japanese (both verbal and written).
- Previous experience in customer service is an added advantage
- Able to work shifts (including weekends, public holidays, overnight)
- Possess a problem-solving mindset to proactively find solutions for customer needs
- Strong written and verbal communication skills to communicate clearly and effectively with our customers
- Good team player to work collaboratively in a team environment
- Keen attention to detail in completing tasks accurately and thoroughly
重要安全守则
申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。
了解更多