全职 Senior IT Engineer 工作, 薪水 up to MYR 11,000, Esync Software Services Federal Territory 公司招聘中 - Ricebowl

Responsibilities

· Act as a senior technical owner for Microsoft 365 administration, supporting secure, reliable and well-governed services across Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Microsoft Entra ID, Microsoft Defender and Microsoft Purview.

· Manage the overall Microsoft 365 tenant configuration, service health, change readiness, governance and lifecycle management.

· Administer users, groups, roles, licensing, mailboxes, distribution lists, shared mailboxes, Teams, SharePoint sites and OneDrive services.

· Own complex Microsoft 365 troubleshooting, including mail flow, authentication, permissions, Teams meetings, collaboration, file access, OneDrive sync, compliance and endpoint-related issues.

· Configure and support Exchange Online, including mail flow, transport rules, connectors, retention policies, shared mailboxes, hybrid Exchange considerations and email security controls.

· Configure and maintain Microsoft Teams policies, meeting settings, voice/calling features, app permissions, lifecycle controls and collaboration integrations.

· Manage SharePoint Online and OneDrive permissions, sharing settings, site collections, sync issues, data governance and user adoption improvements.

· Implement and monitor Microsoft security and compliance services, including Conditional Access, MFA, audit logging, Defender for Office 365, Defender XDR, Purview, DLP, retention, eDiscovery and sensitivity controls.

· Deploy, secure and manage endpoints using Microsoft Intune, Endpoint Central and related tools, including compliance policies, configuration profiles, application deployment, app protection and Windows Autopilot.

· Support and maintain Windows, macOS and Linux environments, including endpoint stability, application issues, patching, operating system configuration and performance troubleshooting.

· Administer and troubleshoot Active Directory and hybrid identity services, including Microsoft Entra ID, AD Connect, DNS, DHCP, Group Policy, OU structure, sites and services, domain trusts and replication.

· Support infrastructure services including VMware/vSphere, Windows and Linux servers, storage, SAN/NAS technologies, iSCSI, Fibre Channel, networking fundamentals and cloud services such as Azure, AWS, EC2 and AWS WorkSpaces.

· Support and management of Confluence and Jira environments.

· Provide senior-level support for onsite and remote users across global offices, taking ownership of incidents, service requests and escalations through to resolution.

· Support and maintain meeting room and collaboration technologies, including Logitech Tap, Poly Studio and related audio-visual systems.

· Develop PowerShell, Bash, Microsoft Graph and Power Automate solutions to automate administration, reporting, provisioning, deprovisioning, monitoring and repeatable support tasks.

· Create clear documentation, runbooks and knowledge base articles to improve first-time fix rates and enable L1/L2 teams to resolve recurring issues confidently.

· Work within incident, problem, change and configuration management processes to ensure technical changes are assessed, approved, communicated and delivered safely.

· Identify opportunities to improve service reliability, security, user experience, automation, licensing efficiency and operational processes.

· Collaborate with IT, security, infrastructure, application, finance and business teams to deliver BAU support, technical projects and continuous improvement initiatives.

· Mentor colleagues, share technical knowledge and support the development of others across the IT team.

Requirements

Knowledge, Skills and Abilities Required:

Essential

· 5+ years’ experience in a senior IT engineering, systems administration or enterprise support role, including hands-on ownership of Microsoft 365 services.

· First-class Microsoft 365 administration capability across Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Microsoft Entra ID, Defender and Purview.

· Strong understanding of Microsoft 365 tenant administration, service health, licensing, admin roles, secure configuration, governance and change management.

· Deep knowledge of identity and access management, including Active Directory, Microsoft Entra ID, AD Connect, SSO, MFA, Conditional Access, privileged roles and least-privilege administration.

· Strong Exchange Online and mail flow troubleshooting skills, including transport rules, connectors, hybrid configurations, mailbox permissions, shared mailboxes, retention and email security.

· Strong endpoint management experience across Intune, Jamf, Endpoint Central or similar platforms, including Windows Autopilot, compliance policies, app deployment and device configuration.

· Excellent troubleshooting skills across Windows, macOS, Linux, Microsoft 365, networking, applications, endpoints, servers and collaboration tools.

· Confident PowerShell scripting ability for automation, reporting, bulk administration and repeatable operational tasks; Bash, Microsoft Graph and Power Automate experience is highly beneficial.

· Strong technical knowledge of Windows and Linux servers, DNS, DHCP, Group Policy, OU structures, AD replication, domain trusts, VMware/vSphere and enterprise infrastructure services.

· Experience with storage and infrastructure technologies including SAN, NAS, iSCSI and Fibre Channel.

· Experience with cloud technologies, especially Azure and AWS, including EC2 and AWS WorkSpaces.

· Understanding of Microsoft security and compliance capabilities including Defender, Purview, audit logging, DLP, eDiscovery, retention, sensitivity labels and threat protection.

· Experience working in fast-paced enterprise environments with global users, onsite and remote support needs, ITSM tools, incident management and technical escalation processes.

· Ability to document technical processes clearly and produce practical knowledge base material for IT colleagues and end users.

Personal skills

· A genuine service mindset with a commitment to first-class customer experience.

· Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical colleagues.

· Strong ownership, accountability and follow-through from initial investigation to final resolution.

· Calm, structured problem-solving approach, including the ability to prioritise effectively during busy or high-pressure periods.

· Collaborative team player who builds positive relationships across local and global teams.

· Self-motivated, curious and comfortable working independently with limited supervision.

· Able to recognise urgency, escalate appropriately and make thoughtful contributions to evolving support processes.

· Flexible, versatile and willing to support a broad range of BAU, project and improvement activities.

Position Credentials

· Fluent in English, both written and verbal.

· Additional languages are beneficial.

· Microsoft certifications such as MS-102, Microsoft 365 Certified: Administrator Expert, Endpoint Administrator, Teams Administrator, Identity and Access Administrator or Information Security Administrator are highly desirable.

· May occasionally be required to work outside standard business hours to support incidents, maintenance or project delivery.

· Candidates must be eligible to work and live in the country of employment.

Values

Go the Extra Mile

· We show initiative, solve problems properly and look for better ways to deliver secure, reliable IT services.

· We bring energy, ownership and high standards to our work.

· We improve systems and processes in a sustainable way.

Customer Focus

· We understand the needs of our users and deliver support that helps them work effectively.

· We communicate clearly, follow through and make technical services feel simple and dependable.

One Company, One Team

• We take organisational ownership: we own it, commit to it and deliver it.
• We collaborate openly, communicate respectfully and act with integrity and honesty.
• We act as leaders in everything we do and help others succeed.

Pay: RM4,100.00 - RM11,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person