Role Summary
This is a full-time, on-site role based in Cheras, Selangor. We are seeking a highly organized and detail-oriented Admin & Accounts Executive to join our on-site property management team. The ideal candidate will be a proactive and versatile professional responsible for ensuring the smooth day-to-day administrative and financial operations of the building. This role serves as a key point of contact for residents and stakeholders, requiring excellent communication skills and a commitment to providing outstanding service.
Key Responsibilities
1. Administrative & Operational Support
- Assist in the overall day-to-day operations of the building management office.
- Perform a wide range of administrative duties, including managing office supplies, handling systematic record management and filing, and ensuring effective information channeling.
- Prepare and distribute notices, agendas, and other relevant documents for council meetings (JMB/MC) and general meetings.
- Attend meetings to accurately record and prepare the minutes for official records.
- Handle various ad-hoc tasks and projects as assigned by the management.
2. Resident & Stakeholder Liaison
- Serve as the first point of contact, attending to all phone calls, walk-in inquiries, emails, and complaints in a professional and timely manner.
- Liaise effectively with owners, tenants, third-party service contractors, bankers, solicitors, building consultants, and local authorities to ensure seamless operations.
3. Accounts & Reporting
- Assist in financial administration, including data entry, documentation, and management of office inventories.
- Drive the collections process by performing regular follow-ups on defaulters and overdue accounts.
- Ensure the timely and accurate submission of monthly management reports.
- Manage the submission and maintenance of digitalization templates as required.
Qualifications & Requirements
- Proven experience in an administrative, accounting, or hybrid role, preferably within the property management or real estate industry.
- Strong proficiency in MS Office Suite (Word, Excel, Outlook).
- Excellent organizational, multitasking, and time-management skills.
- Strong verbal and written communication skills.
- Ability to handle sensitive information with confidentiality and discretion.
- A proactive and independent worker with a customer-centric mindset.