Oversee all technical,maintenance,and after-sales services for fire protection systems (sprinkler,fire alarm,fire suppression,hydrant,gas,foam,emergency lighting)
Establish and enforce standard operating procedures (SOPs) for installation,commissioning,periodic inspection, testing, maintenance,and emergency repairs
Lead technical troubleshooting,complex site issues,and major system fault resolution
Ensure full compliance with Singapore SCDF, SS, ISO,and NFPA standards,codes,and local regulations
Manage service team performance, response times,contract SLAs,and quality audits;drive high customer satisfaction
Lead applied R&D: evaluate new fire protection technologies,equipment,materials,and smart/connected systems