全职 Client Relationship Specialist (Hindi Speaker) 工作, 薪水, EBC Financial Group Federal Territory 公司招聘中 - Ricebowl

About Us

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market

Responsibilities:

• Build and maintain strong, long-term relationships with both new and existing clients.
• Proactively follow up with clients to understand their needs, preferences, concerns, and current level of engagement.
• Provide support throughout the client journey, including account onboarding, account usage, and ongoing follow-ups.
• Maintain regular communication with clients and identify opportunities to improve client satisfaction, engagement, and retention.
• Respond to client enquiries professionally and promptly, providing clear, effective, and helpful support.
• Work closely with the Marketing, Operations, and other internal teams to continuously improve the overall client experience.
• Perform any ad hoc duties assigned by superior

Requirements:

• Proficient in Hindi and English, both written and spoken.
• Strong communication and interpersonal skills.
• Comfortable and confident communicating with clients through phone calls, instant messaging platforms, email, and other communication channels.
• Proactive, responsible, and willing to continuously learn and grow.
• Strong ability to build rapport and communicate effectively with different types of clients.
• Good client follow-up skills with strong attention to detail.
• Have interest in financial markets, trading, or financial services is an advantage.

What We Offer:

• Market competitive compensation and benefits.
• Opportunities for professional growth and development.
• A dynamic work environment focused on innovation and excellence.
• An equal opportunity employment experience that values diversity and inclusion.