全职 L2 Application Support 工作, 薪水 up to MYR 6,000, RiDiK Federal Territory 公司招聘中 - Ricebowl

We are looking for an Application Support Analyst (L2) to investigate and resolve application incidents escalated by L1 support. The role involves conducting end-to-end troubleshooting, analyzing system logs and workflow records, coordinating with users and technical teams, and identifying root causes. The successful candidate will provide RCA, workarounds, and resolution recommendations while escalating complex technical defects to L3 suppor

Job Description:

• Receive and investigate incidents escalated by L1 support.
• Conduct end-to-end investigation of application and process issues.
• Review case records, integration logs, workflow history, and audit trails.
• Coordinate with users and technical teams to gather information and validate issues.
• Identify root causes and classify issues as process, data, configuration, or system defects.
• Provide Root Cause Analysis (RCA), workarounds, and recommended resolutions.
• Escalate system defects requiring L3 technical support.

Pay: From RM6,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• Will you require sponsorship to work in Malaysia?
• How many years of relevant experience do you have on the applied role?
• How many days is your notice period?
• How much is your expected salary?
• Are you open working on contract for 1year, extendable?

Language:

• Mandarin (Preferred)

Work Location: In person