全职 Front Desk - Student Administration Executive 工作, 薪水 up to MYR 2,500, Excel Language Centre Federal Territory 公司招聘中 - Ricebowl

Job Summary

Excel Language Center is looking for a Front Desk & Student Administration Executive to provide a professional reception experience and maintain accurate student records and administrative controls throughout the student journey, from confirmed enrolment and arrival through class start, payment follow-up, materials issuance, and active or upcoming student reporting.

Key Responsibilities

1. Front Desk & Visitor Management

• Welcome students, visitors, agents, suppliers, and other guests professionally.
• Handle general phone calls, WhatsApp messages, and walk-in enquiries.
• Direct visitors to the appropriate department and transfer course and pricing enquiries to the Sales team.
• Maintain an organized reception area and visitor log.

2. Student Database & Records

• Enter and update verified student information in the approved master database.
• Maintain accurate enrolment details, student source (Agent or Direct), branch, programme, intake, study dates, contact information, class or level, payment status, and materials issued.
• Maintain organized digital and physical student files while protecting confidential information.

3. Student Onboarding & Reporting

• Review confirmed and upcoming students daily and verify their start dates, branches, programmes, payment status, and required documents.
• Coordinate with the Academic Department regarding class placement and timetable instructions.
• Ensure students receive the correct timetable, materials, and first-day directions.
• Prepare active-student and upcoming-student lists according to the agreed schedule, including required student status, class or level, start and end dates, representation, and payment information.
• Identify missing or conflicting records and flag them for correction.

4. Materials & Stock Control

• Maintain stock records for course books, Excel Passport, and Simulation Street materials.
• Record stock received, issued, returned, damaged, or missing.
• Issue the correct materials to students and conduct regular physical stock counts.
• Alert management before stock reaches the agreed reorder level.

5. Payment Monitoring & Follow-up

• Monitor due and outstanding student balances.
• Update verified payment proof and payment status.
• Prepare clear payment reminder lists for the Sales team to follow up.
• Coordinate receipt documentation according to the approved process.

6. Academic Administration Support

• Relay approved messages to teachers.
• Prepare or update timetables according to academic instructions.
• Produce class lists and simple documents.
• Monitor whether attendance records are being updated and report missing entries.

7. Student Requests & General Administration

• Receive student and visitor requests or complaints professionally, record relevant details, and escalate matters to the responsible department.
• Follow up until the matter is acknowledged without making unauthorized promises or commitments.
• Maintain the readiness of the front desk and shared administrative area.
• Report maintenance, classroom, or equipment issues.
• Perform other reasonable administrative duties assigned by management that fall within the nature of the position.

Requirements & Qualifications

• A diploma or equivalent qualification is preferred.
• Previous experience in reception, administration, customer service, education, hospitality, or a similar environment.
• Strong spoken and written English.
• Comfortable using Google Sheets or Microsoft Excel, shared databases, digital files, email, and WhatsApp.
• Strong attention to detail and data accuracy.
• Good organizational, communication, and follow-up skills.
• A professional, service-minded, and respectful approach when dealing with international students.
• Ability to handle confidential information discreetly.
• Ability to remain calm under pressure and coordinate tasks across Sales, Academic, and Management teams.
• Additional languages are an advantage.

Pay: Up to RM2,500.00 per month

Application Question(s):

• Please describe your previous work experience in reception, administration, customer service, education, or hospitality.
• Please describe your level of English proficiency, both spoken and written.
• Are you willing to relocate to Kuala Lumpur, Malaysia, for this position? Please explain your availability to relocate.
• Are you a Malaysian citizen?

Work Location: In person