全职 Customer Program Management Specialist 工作, 薪水, NPAworldwide Johor 公司招聘中 - Ricebowl

Job Description

Order & Inventory Management: Monitoring customer orders from entry to delivery, including managing E&O (Excess and Obsolete) materials to minimize waste.

Problem Solving: Troubleshooting issues related to EDI transmissions (electronic data exchange), production delays, and material shortages.

Reporting & Analytics: Preparing detailed performance metrics, including On-Time Delivery (OTD), forecasting accuracy, and yield reports.

Communication: Leading production meetings to relay customer requirements and working with department managers to close "root cause" issues.

Financial Support: Tracking project billing and assisting senior members with quotes for new products or services.

Qualifications

Education & Experience

Education: Must be a degree holder.

Experience: Minimum of 6 years of related experience (typically in manufacturing, supply chain, or account management).

Technical Skills & Systems

Software Proficiency: Expert knowledge of Microsoft Office, specifically: o Excel & Access: Ability to manage complex databases and perform data analysis. o Word & PowerPoint: Ability to create professional reports and presentations.

Data Management: Proficiency in entering detailed data with high speed and a high degree of accuracy.

Process Knowledge: Familiarity with EDI transmissions and database management for tracking corrective actions.

Industry Knowledge

Manufacturing Operations: Strong understanding of manufacturing processes, production schedules, and scheduling requirements.

Supply Chain & Logistics: Comprehensive knowledge of logistics and business issues associated with the manufacturing cycle.

Contract Literacy: Ability to interpret and manage customer contracts, terms, and conditions.

Core Competencies

Problem Solving: Proven ability to perform root-cause analysis and resolve complex issues related to materials, forecasts, and returns.

Project Management: Ability to manage multiple, detailed projects simultaneously while meeting tight deadlines.

Communication: Excellent verbal and written communication skills for interfacing with both internal teams and external high-level customers.

Negotiation: Strong skills in negotiation and conflict resolution.

Why Is This a Great Opportunity

• End-to-End Operational Exposure Offers comprehensive involvement in order management, inventory control, production coordination, and delivery processes within a manufacturing environment.
• Strong Analytical Development Provides opportunities to strengthen data analysis and reporting skills through OTD performance, forecasting accuracy, yield reports, and inventory monitoring.
• Cross-Functional Collaboration Involves close coordination with production, supply chain, logistics, and department managers, while managing relationships with key customers.
• Problem-Solving & Decision-Making Provides exposure to resolving complex operational challenges, including material shortages, production delays, EDI issues, and root-cause investigations.
• Commercial & Project Management Exposure Offers valuable experience in customer contract management, project billing, quotation support, negotiation, and handling multiple projects, supporting long-term career growth in manufacturing and supply chain operations.