全职 Digital Employee Experience (DEX) Engineer 工作, 薪水, Maltem Asia-Pacific 公司招聘中 - Ricebowl

Maltem Asia is currently seeking a Digital Employee Experience (DEX) Engineer for our client in the Education domain.

Key Responsibilities

• Support the implementation, configuration and ongoing management of the DEX platform.
• Monitor endpoint health, application performance and digital employee experience metrics.
• Analyse endpoint telemetry and experience analytics to identify recurring technical issues.
• Support endpoint troubleshooting and automation initiatives.
• Configure and maintain approved automation policies, rules and workflows.
• Support content distribution, software deployment and patch-related activities through the platform.
• Monitor Microsoft 365 and application experience where supported by the solution.
• Maintain DEX configurations, access rights and platform updates.
• Identify opportunities for proactive issue detection and automated remediation.
• Collaborate with helpdesk, endpoint management and infrastructure teams to improve service quality.
• Prepare reports on endpoint health, recurring issues and user experience trends.

Requirements

• Relevant IT qualification or equivalent technical experience.
• Experience in endpoint management, IT operations, EUC support or digital employee experience technologies.
• Knowledge of Windows endpoints, Microsoft 365 and IT troubleshooting.
• Familiarity with endpoint analytics, automation and monitoring tools.
• Experience with Microsoft Intune or MECM/SCCM is an advantage.
• Understanding of ITSM and incident management processes.
• Strong analytical, troubleshooting and communication skills.