全职 Shift Manager 工作, 薪水 up to MYR 2,200, Golden Scoop Pulau Pinang 公司招聘中 - Ricebowl

Outlet Location: Design Village Penang

Job Summary

Contributes to success by assisting the Outlet Manager in executing store operations during scheduled shifts. Deploy partners and delegates tasks; team members can create and maintain the “We create magical moments to make the world a happier place” for the customer. Responsible for modelling and acting in accordance with Baskin Robbins principles

Key Competencies

• Relentless focus on customer, understands what customer wants and how to deliver the experience

• Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.

• Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.

• Continuously seek opportunities to improve self and others.

• Lead with trust, commitment, coach and develop junior staff.

• Understands to drive overall business success and is accountable to prioritize and deliver quality results.

Qualifications and Experience

• Holds a degree in Hotel Management or its equivalent or diploma with a minimum of 2 year experience in supervisory or operations management in F&B or food service industry.

• Articulate and able to communicate effectively across all functions and levels.

• Demonstrate leadership in managing teams and sales/achievement driven.

Other

• Total remuneration (Estimated around RM2,600 to RM2,900 including basic salary, incentive pay, transport reimbursement, overtime)

• Staff Meal

• 1% of sales incentive (If achieve targeted sales)

• 16 days of annual leave

• Free cake on birthday

• Group insurance

• Outpatient medical claim

• PayD salary benefits

Key Responsibilities

• Setting goals for the work group, developing organizational capability, and modelling how work together.

• Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.

• Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.

• Manages with integrity, honesty and knowledge that promote the culture, values and mission of BR.

• Monitor and manage store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.

• Utilizes existing tools to identify and prioritizes communication and regularly uses discretion to filter communication to the store team.

• Responsible for maintaining good and profitable Cost of Goods, labor cost and controlling product damages according to guidelines by the Finance department.

• Executes store operational policies and procedures, including those for inventory management, cash handling, labour cost control and safety & security to ensure the safety of all patrons during each shift.

• Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.

• Check bank-in reports of outlets to ensure daily sales takings are banked in on time.

• Resolve sales and operations issues in an effective and timely manner.

• Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.

• Maintains regular and consistent attendance and punctuality.

• Provide operational support including skills, manpower, stocks or any related deemed necessary in event of function, business opportunities meant to maximize Company’s topline achievement.

• In the event of you leading a store, you will assume the key responsibility of a Rank 1 with close guidance of your superior.

• Carry out any others and ad hoc duties as assigned by superior.

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• EIS
• Additional Allowance
• Medical Insurance
• Medical and Hospitalisation Leave
• Training Provided
• Performance Bonus
• Overtime Pay
• Allowance Provided
• Company Trip
• Staff Discount