全职 Assistant Hotel Manager 工作, 薪水 up to MYR 7,000, WIT Ventures WP Kuala Lumpur 公司招聘中 - Ricebowl

• Diploma or Degree in Hospitality Management, Hotel Management, Business Administration or related field

• Experience in hotel, hospitality, short-term rental or property operations

• Good leadership and team supervision skills

• Able to manage multiple operational priorities and follow-up matters

• Strong guest service and service recovery skills

• Good understanding of housekeeping, maintenance, manpower and property operations

• Able to monitor operational performance, costs and KPIs

• Strong problem-solving and decision-making skills

• Able to identify operational issues and ensure corrective actions are completed

• Good understanding of SOPs, service standards, safety and compliance requirements

• Strong communication and coordination skills

• Able to communicate in Malaysia’s three main languages — Mandarin, Bahasa Malaysia and English — is preferred

• Proficient in Microsoft Office, reporting and operational systems

• Able to work independently and as part of a management team

• Proactive, responsible and willing to take ownership

• Experience in a supervisory or Assistant Manager role within hospitality operations is an advantage

WHO ARE WE?

We are a fast-growing hospitality and short-term rental management company managing properties across Malaysia.

But what makes us different?

We don't believe hospitality is simply about checking guests in and checking guests out.

It is about creating experiences, taking ownership, and constantly finding better ways to do things.We work with properties, technology, people and guests from different backgrounds, which meansno two days are exactly the same.

And yes, we work hard.

But we also believe work should be a place where you can learn, laugh, share ideas, eat good food and actually enjoy the people you work with.

WHAT WE LOOK FOR

• Strong hospitality and operational management mindset

• Good leadership and people coordination skills

• Responsible, proactive and willing to take ownership

• Strong problem-solving and decision-making skills

• Able to manage multiple operational priorities

• Strong attention to guest experience, service quality and property standards

• Able to identify operational issues and follow through on corrective actions

• Comfortable supervising and coaching operation teams

• Good understanding of manpower, costs and operational performance

• Comfortable working in a fast-moving multi-property environment

WHAT YOU'LL DO

• Support the Hotel Manager in overseeing daily operations across assigned properties

• Monitor property readiness, service standards and operational performance

• Conduct regular site inspections and follow up on identified issues

• Handle escalated guest complaints, service recovery and operational incidents

• Monitor cleanliness, maintenance, room readiness and guest experience standards

• Review guest feedback and online reviews and support service improvement actions

• Supervise and support property operation teams

• Monitor manpower, attendance, productivity and service performance

• Coach employees and support training and staff development

• Assist in identifying manpower gaps and performance issues

• Monitor revenue, occupancy, operational costs and property KPIs

• Support cost control and operational efficiency initiatives

• Ensure operational systems, trackers and reports are properly maintained

• Follow up on outstanding issues and ensure corrective actions are completed

• Support improvements in SOPs, workflows and operational processes

• Ensure safety, security and compliance requirements are followed

• Coordinate with Management and relevant departments on operational matters

• Step in to support property operations whenever additional leadership is required

YOUR ATTITUDE MATTERS

We don't expect you to know everything on Day One.

But as an Assistant Hotel Manager, we do expect you to take ownership, stay alert and follow things through.

When a guest issue is escalated, you step in. When the team needs direction, you support them. When an operational problem keeps happening, you help identify the cause and make sure the right corrective action is taken.

This role is not only about assisting the Hotel Manager.

You will gain hands-on experience in managing people, service quality, property operations, costs, systems and performance across hospitality properties.

If you are ready to take on more responsibility, develop your leadership skills and grow towards a bigger hotel management role, come grow with us.

Your career doesn't have to stay in one lane. Step up, learn fast, and grow into leadership.

Employee Benefits:

• Complimentary lunch (Front Operation Team only)

• Medical, optical and dental benefits

• Annual Bonus up to 5 times

• Annual salary increment

• Complimentary parking

• Pantries come with microwave, refrigerator and coffee machine

• Company dinners, events and trips

• Car and housing subsidy

• Parental or spouse allowance

• Unlimited Latte supply (Office Only)

• Annual Leave
• EPF
• EIS
• SOCSO
• Allowance Provided
• Company Trip
• Medical and Hospitalisation Leave
• Annual Bonus
• Performance Bonus