全职 SEALIFE : Entertainment, Education and Admission Host 工作, 薪水, LEGOLAND PARKS Johor 公司招聘中 - Ricebowl

Key Objectives:

• To deliver an exceptional level of customer service at every opportunity, providing the highest standards of service, interaction and guest journey to all guests visiting the attraction.
• Achievement all departmental key KPI and Mystery Guest targets.
• To promote and maximise opportunities to educate and promote conservation, ensuring that the key messages to our guests is conveyed in a fun and entertaining way.
• Promote conservation through an immersive experience – to deliver up to date, educational, engaging, entertaining and accurate daily talks, tours, workshops and experiences to all our guests which promote the SEA LIFE Brand.
• To maximise revenue when working in LLM Admissions by selling and upselling SEA LIFE tickets, Packages and High Yield experiences.
• To adhere to the Daily, Weekly and Monthly Entertainment, Education and Admission Host “Duties Checklist” at all times in the workplace.

Main Responsibilities:

• Operations
• Provide a first class service to all guests in all customer facing areas, to ensure you demonstrate a clear commitment to being 100% guest-focused, ensuring that guests needs and expectations are met and you are delivering against key business KPI’s.
• Supporting the operation by following the daily schedule provided by the Team Leader at the start of each shift.
• Carry out departmental duties while ensuring the safety of all customers and staff at all times.
• To deal with any basic customer service issues or enquiries independently, confidently.

• Marketing
• Proactively add value to guests by highlighting souvenir and tour opportunities
• Promote a fun learning environment with a conservational message to support the SEA LIFE brand requirements
• Feedback to line manager thoughts and ideas especially about site presentation, including signage where all information is correct and mistakes are reported.
• Proactively add value to guests when working in LLM Admissions by selling and upselling certain SEA LIFE experiences and packages.

Job Type: Full-time

Work Location: In person