- Singapore
全职 Onsite Support Specialist 工作, 薪水 up to SGD 7,000, SLB 公司招聘中 - Ricebowl
分享
保存
工作地点
职位描述
岗位职责
Job Description & Requirements
The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.
Responsibilities
Provide second-line investigation, diagnosis, and resolution of IT incidents and service requests.
Resolve and close incidents and service requests within established service level agreements (SLAs).
Escalate unresolved issues to appropriate support teams within agreed timelines.
Log, document, and maintain accurate incident and service request records in accordance with help desk procedures.
Communicate effectively with customers regarding incident status, progress, and resolution.
Ensure support tickets are regularly updated and properly closed upon resolution.
Conduct customer satisfaction follow-ups and surveys where required.
Complete all mandatory IT and GET IT training requirements.
Comply with Quality, Health, Safety & Environment (QHSE) standards, corporate IT policies, and security requirements.
Liaise with customers, internal IT support teams, and third-party vendors as necessary.
Perform PC staging, deployment, installation, configuration, and replacement activities.
Maintain and update the Global Asset Management database for assigned IT assets.
Carry out Install, Move, Add, and Change (IMAC) activities.
Perform hardware and software maintenance, upgrades, and troubleshooting.
Support executive and VIP users with a high level of professionalism and responsiveness.
Participate actively in IT team meetings and contribute to achieving departmental objectives and key performance indicators.
Coordinate and monitor resolution activities across support teams while keeping customers informed of progress.
Work closely with Enterprise Services teams to deploy and support upgrades to servers, LANs, WANs, and wireless networks.
Mentor and provide guidance to junior team members.
Manage small, low-risk IT projects at the site location.
Lead or participate in GeoMarket initiatives and projects to achieve shared business objectives.
Take on additional responsibilities such as Security Champion, LDAP Champion, or Wellsite Connectivity Champion as required.
Execute regular IT hardware disposal activities in compliance with the Fixed Asset Disposal Procedure.
Promote process consistency through team calls, workshops, and knowledge-sharing sessions.
Understand business requirements and recommend technology solutions that improve operational efficiency.
Be willing to work flexible hours, including after-hours support when business needs require.
Required Qualifications
Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related discipline.
Minimum 5 years of experience in IT support, desktop engineering, or onsite technical support roles.
Proven experience troubleshooting and resolving hardware, software, networking, and operating system issues.
Experience supporting executive and VIP users in a corporate environment.
Strong knowledge of Microsoft Windows operating systems, Microsoft 365 applications and services, Active Directory, Endpoint and device management tools, Standard enterprise IT applications
Good understanding of IT Service Management (ITSM) processes and ticketing systems.
Experience managing small IT projects and coordinating with cross-functional teams.
Excellent analytical, problem-solving, and troubleshooting skills.
Strong verbal and written communication skills.
Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
Key Competencies
Customer focus and service excellence
Technical troubleshooting and analytical skills
Teamwork and collaboration
Project coordination and execution
Coaching and mentoring
Adaptability and flexibility
Attention to detail and accountability
SCHLUMBERGER OILFIELD (S) PTE LTD
Organization Profile
Schlumberger (NYSE: SLB) is the world's leading supplier of technology, integrated project management and information solutions to customers working in the oil and gas industry worldwide. Employing approximately 120,000 people representing over 140 nationalities and working in more than 85 countries, Schlumberger provides the industry's widest range of products and services from exploration through production.
The company comprises two business segments:
Schlumberger Oilfield Services supplies a wide range of products and services from formation evaluation through directional drilling, well cementing and stimulation, well completions and productivity to consulting, software, information management and IT infrastructure services that support core industry operational processes.
WesternGeco is the world's largest seismic company and provides advanced acquisition and data processing services.
Schlumberger has principal offices in Houston, Paris and The Hague. Revenue was $45.27 billion in end of 2013 versus $41.73 billion in 2012. Schlumberger stock is listed on the New York Stock Exchange, ticker symbol SLB, on the Euronext Paris, Euronext Amsterdam, London and the SIX Swiss stock exchanges
Career Opportunities:
Engineering, Manufacturing, and Sustaining
Building and deploying the world's most advanced oilfield equipment and technology.
Engineers in our EMS (Engineering, Manufacturing, and Sustaining) organization are always looking for better ways of doing a job. They aim to leverage the latest industry technologies or technologies coming out of our Research organization to produce our high-quality products faster, more efficiently and safely, and at lower costs.
As an EMS Engineer, you may be involved in designing new processes or methodologies. Or you may evaluate existing ones and oversee their implementation. You'll be in an ideal position to use hands-on engineering to try out new ideas and track the results.
If you hold a PhD, master's, or bachelor's degree in computer science, electrical engineering, mechanical engineering, manufacturing engineering, industrial engineering, materials, physics, quality, reliability, or supply chain, apply for an EMS position.
The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.
Responsibilities
Provide second-line investigation, diagnosis, and resolution of IT incidents and service requests.
Resolve and close incidents and service requests within established service level agreements (SLAs).
Escalate unresolved issues to appropriate support teams within agreed timelines.
Log, document, and maintain accurate incident and service request records in accordance with help desk procedures.
Communicate effectively with customers regarding incident status, progress, and resolution.
Ensure support tickets are regularly updated and properly closed upon resolution.
Conduct customer satisfaction follow-ups and surveys where required.
Complete all mandatory IT and GET IT training requirements.
Comply with Quality, Health, Safety & Environment (QHSE) standards, corporate IT policies, and security requirements.
Liaise with customers, internal IT support teams, and third-party vendors as necessary.
Perform PC staging, deployment, installation, configuration, and replacement activities.
Maintain and update the Global Asset Management database for assigned IT assets.
Carry out Install, Move, Add, and Change (IMAC) activities.
Perform hardware and software maintenance, upgrades, and troubleshooting.
Support executive and VIP users with a high level of professionalism and responsiveness.
Participate actively in IT team meetings and contribute to achieving departmental objectives and key performance indicators.
Coordinate and monitor resolution activities across support teams while keeping customers informed of progress.
Work closely with Enterprise Services teams to deploy and support upgrades to servers, LANs, WANs, and wireless networks.
Mentor and provide guidance to junior team members.
Manage small, low-risk IT projects at the site location.
Lead or participate in GeoMarket initiatives and projects to achieve shared business objectives.
Take on additional responsibilities such as Security Champion, LDAP Champion, or Wellsite Connectivity Champion as required.
Execute regular IT hardware disposal activities in compliance with the Fixed Asset Disposal Procedure.
Promote process consistency through team calls, workshops, and knowledge-sharing sessions.
Understand business requirements and recommend technology solutions that improve operational efficiency.
Be willing to work flexible hours, including after-hours support when business needs require.
Required Qualifications
Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related discipline.
Minimum 5 years of experience in IT support, desktop engineering, or onsite technical support roles.
Proven experience troubleshooting and resolving hardware, software, networking, and operating system issues.
Experience supporting executive and VIP users in a corporate environment.
Strong knowledge of Microsoft Windows operating systems, Microsoft 365 applications and services, Active Directory, Endpoint and device management tools, Standard enterprise IT applications
Good understanding of IT Service Management (ITSM) processes and ticketing systems.
Experience managing small IT projects and coordinating with cross-functional teams.
Excellent analytical, problem-solving, and troubleshooting skills.
Strong verbal and written communication skills.
Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
Key Competencies
Customer focus and service excellence
Technical troubleshooting and analytical skills
Teamwork and collaboration
Project coordination and execution
Coaching and mentoring
Adaptability and flexibility
Attention to detail and accountability
SCHLUMBERGER OILFIELD (S) PTE LTD
Organization Profile
Schlumberger (NYSE: SLB) is the world's leading supplier of technology, integrated project management and information solutions to customers working in the oil and gas industry worldwide. Employing approximately 120,000 people representing over 140 nationalities and working in more than 85 countries, Schlumberger provides the industry's widest range of products and services from exploration through production.
The company comprises two business segments:
Schlumberger Oilfield Services supplies a wide range of products and services from formation evaluation through directional drilling, well cementing and stimulation, well completions and productivity to consulting, software, information management and IT infrastructure services that support core industry operational processes.
WesternGeco is the world's largest seismic company and provides advanced acquisition and data processing services.
Schlumberger has principal offices in Houston, Paris and The Hague. Revenue was $45.27 billion in end of 2013 versus $41.73 billion in 2012. Schlumberger stock is listed on the New York Stock Exchange, ticker symbol SLB, on the Euronext Paris, Euronext Amsterdam, London and the SIX Swiss stock exchanges
Career Opportunities:
Engineering, Manufacturing, and Sustaining
Building and deploying the world's most advanced oilfield equipment and technology.
Engineers in our EMS (Engineering, Manufacturing, and Sustaining) organization are always looking for better ways of doing a job. They aim to leverage the latest industry technologies or technologies coming out of our Research organization to produce our high-quality products faster, more efficiently and safely, and at lower costs.
As an EMS Engineer, you may be involved in designing new processes or methodologies. Or you may evaluate existing ones and oversee their implementation. You'll be in an ideal position to use hands-on engineering to try out new ideas and track the results.
If you hold a PhD, master's, or bachelor's degree in computer science, electrical engineering, mechanical engineering, manufacturing engineering, industrial engineering, materials, physics, quality, reliability, or supply chain, apply for an EMS position.
重要安全守则
申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。
了解更多