Job Summary
Provide comprehensive IT technical support and maintenance for company computers, networks, and digital systems to ensure smooth operations and timely resolution of technical issues across departments.
Responsibilities
Deliver IT technical support to office staff and project teams to resolve hardware and software issues efficiently
Maintain and service company computers, laptops, printers, and other IT equipment to ensure optimal performance
Install, configure, and troubleshoot computer hardware and software to minimize downtime
Manage company email accounts and IT systems to support communication and operational needs
Maintain and monitor company network, Wi-Fi, and internet connections to ensure reliable connectivity
Provide technical support for software applications to enhance user productivity
Maintain data backup procedures and implement basic IT security measures to protect company information
Assist in managing the company website and digital systems to support online presence and functionality
Troubleshoot IT issues promptly and provide effective solutions to minimize disruption
Maintain accurate inventory and records of IT equipment for asset management
Preferred competencies and qualifications
Diploma or Certificate in Information Technology, Computer Science, or related field
Experience in IT support or technical troubleshooting
Knowledge of Windows operating systems, Microsoft Office suite, and computer networking principles
Familiarity with computer hardware, printers, and software installation processes
Strong problem-solving skills applied to diagnosing and resolving IT issues
Effective communication skills to support collaboration across departments
Ability to work independently and provide support to multiple departments