全职 Customer Service Professional 工作, 薪水 up to MYR 2,160, Cretev WP Kuala Lumpur 公司招聘中 - Ricebowl

Job summary

We are looking for a dedicated Customer Service Professional to join our team in Bangsar! You will handle customer interactions across various channels—including correspondence, technical troubleshooting, and general product inquiries. Your goal is to ensure every transaction drives customer satisfaction and builds long-term loyalty.

Education:Minimum SPM (with 1 year of experience), Certificate, Diploma, or Degree holders.

• Experience: No prior working experience required; comprehensive training will be provided.

• Language Proficiency: Bahasa Malaysia (Preferred), English (Average).

• Work Arrangement: Willing and able to work on rotational shifts (Day & Night) including weekend and Public Holiday and report to work in Bangsar.

• Availability: Able to start immediately.

• Fresh graduates are strongly encouraged to apply!

• Gather accurate information from customers to fulfill their requirements and update the internal systems correctly.

• Respond to standard product queries using accessible system resources and escalate complex issues to the appropriate teams.

• Serve as the first point of contact for customer complaints, aiming for first-call resolution whenever possible.

• Overtime pay for extra hours of work
• Contribution to EPF/SOCSO/EIS
• Annual Leave
• Health insurance
• Training provided
• Shift allowances