- Singapore Central Region (Singapore) Singapore
全职 Service Desk Agent | Shift Work | Yearly Renewable Contract 工作, 薪水 up to SGD 3,000, PERSOL SINGAPORE PTE LTD (SPC/ITC3) Central Region (Singapore) 公司招聘中 - Ricebowl
Service Desk Agent | Shift Work | Yearly Renewable Contract
PERSOL SINGAPORE PTE LTD (SPC/ITC3)
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职位描述
岗位职责
The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received.
Job Responsibilities
Answering incoming calls and making outbound calls to customers.
Manage incoming emails.
Provide Live-Chat support.
Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
Ensuring accurate and complete documentation of customer interactions and transactions in the system.
Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
Essential Qualifications
Minimum Higher Nitec in IT-related fields
Minimum 1 year of end-user support experience in a Technical Service Desk environment
Knowledge of:
Windows Operating Systems (OS)
Active Directory (AD) account administration
Microsoft Outlook
Mobile device support
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at ************* You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R26159701 (Noor Eliza Chai Binti Ibrahim Essini Chai)
Job Responsibilities
Answering incoming calls and making outbound calls to customers.
Manage incoming emails.
Provide Live-Chat support.
Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
Ensuring accurate and complete documentation of customer interactions and transactions in the system.
Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
Essential Qualifications
Minimum Higher Nitec in IT-related fields
Minimum 1 year of end-user support experience in a Technical Service Desk environment
Knowledge of:
Windows Operating Systems (OS)
Active Directory (AD) account administration
Microsoft Outlook
Mobile device support
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at ************* You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R26159701 (Noor Eliza Chai Binti Ibrahim Essini Chai)
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