全职 Customer Service Manager 工作, 薪水, Cogent Holdings Pte Ltd 公司招聘中 - Ricebowl

About the Company

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.

About the Role

Lead a team of customer service staff in the Transportation Department in our subsidiary company - SH Cogent Logistics Pte Ltd. Manage end-to-end customer service operations to ensure all job requirements are met.

Responsibilities

• Lead a team of customer service staff
• Attend to major customer enquiries and liaise with customers to ensure all job requirements of orders are captured
• Perform trucking job creation when necessary
• Monitor and liaise closely with Operations Team on execution of jobs received
• Monitor job and provide timely updates for shipment, including updating container details into system
• Advise customers on delivery schedule and inventory
• Maintain inventory report and undertake monthly closing of accounts
• Oversee and monitor progress of job orders and shipments of team
• Maintain business relationship with customers and responsible for customer management on a higher level
• Communicate and coordinate with appointed third parties regarding job orders
• Assist in accounts receivable process including billing, accruals, issuance of debit and credit notes, and checking team invoices
• Ensure all billings are accurate
• Liaise with other departments regarding the executing of job orders
• Assist in permit declaration for job orders when required or when necessary
• Work with other managers to draft reports on customers' feedback and complaints
• Develop improvement plans for the team and oversee their execution
• Assist with customer quotation and commercial rates requests
• Prepare and analyse operational and financial data and reports as required by Management
• Proactively engage team members in learning and cross training to equip them with the required skills

Qualifications

• Bachelor’s degree or diploma in logistics, supply chain management, business or related field

Required Skills

• 5 years of experience in third party logistics or in any supply chain operations
• Experienced in leading a team of customer service staff
• Proficiency in SAP & Microsoft Office
• Ability to work collaboratively with all levels of staff
• Ability to deliver feedback in both verbal & written manner

Other Information

• Others Information:
• Monday to Friday: 8.30am - 5.45pm; Alternate Saturday: 8.30am - 12.30pm
• Company Transport: 2 ways from Jurong East
• Daily meal subsidy
• Medical, dental & insurance benefits