Job Summary
Lead and supervise the lift and escalator service team to ensure smooth operations, provide technical support, resolve technical and contractual issues, liaise with customers, conduct training, and prepare management reports promptly.
Responsibilities
Lead and supervise the lift and escalator service team to achieve operational excellence
Provide technical support by diagnosing and resolving technical and contractual issues to maintain service quality
Monitor team performance to ensure adherence to service standards and operational efficiency
Liaise with customers to communicate service activities and ensure timely follow-up on their concerns
Coordinate and monitor daily work activities to maintain smooth and efficient operations
Prepare and conduct training sessions to enhance the technical competency of the service team
Prepare and submit management reports accurately and on time to support decision-making