全职 Air Import Operations Executive 工作, 薪水 up to SGD 3,500, AIT WORLDWIDE LOGISTICS SINGAPORE PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Company Overview

Join us at AIT, where we believe every day presents an opportunity to make a global impact! 

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.  

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver. means when you come move the world with us!   

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. 

Job Summary

Air Import Operations Executive is responsible for managing and coordinating end-to-end air import shipments, ensuring timely customs clearance, regulatory compliance, accurate documentation, and excellent customer service. The role requires close coordination with customers, overseas agents, airlines, transport providers, customs authorities, and internal stakeholders to ensure smooth and efficient shipment execution.

Responsibilities

1. Air Import Operations

• Manage and monitor air import shipments from pre-alert receipt through final delivery.
• Review and verify shipping documents, including MAWB, HAWB, commercial invoices, packing lists, permits, and other supporting documents.
• Create and maintain shipment records accurately within the freight management system.
• Coordinate with airlines, overseas agents, ground handlers, transport providers, and customers to ensure smooth shipment movement.
• Monitor shipment milestones and provide timely updates to customers and internal stakeholders.
• Arrange cargo collection, delivery schedules, and special handling requirements where applicable.

2. Customs Clearance &Compliance

• Prepare and submit customs declarations and permit applications through relevant customs platforms.
• Ensure compliance with Singapore Customs regulations and company policies.
• Verify import documentation and regulatory requirements prior to cargo arrival.
• Coordinate with customers and government authorities to resolve customs-related issues and shipment holds.
• Handle controlled cargo, Dangerous Goods (DG), and other shipments requiring special approvals or permits.

3. Customer Service

• Serve as the primary point of contact for assigned customers regarding air import shipments.
• Respond promptly and professionally to customer inquiries and shipment-related requests.
• Proactively communicate shipment milestones, delays, exceptions, and corrective actions.
• Build and maintain strong customer relationships through effective service delivery.

4. Documentation & Data Management

• Ensure all shipment documentation is complete, accurate, and maintained according to company standards.
• Update shipment milestones and operational records in a timely manner.
• Maintain compliance with internal audit requirements and document retention policies.

5. Billing & Financial Control

• Review and verify vendor invoices for accuracy.
• Ensure timely and accurate customer billing.
• Monitor shipment profitability and support cost-control initiatives.
• Resolve billing discrepancies with customers, vendors, and overseas agents.
• Ensure jobs are billed and closed within established company KPIs.

6. Exception Management

• Investigate and resolve shipment delays, cargo discrepancies, service failures, and operational issues.
• Escalate critical issues to management in a timely manner.
• Support corrective and preventive actions to improve operational performance and customer satisfaction.

7. Collaboration & Continuous Improvement

• Work closely with Air Export, Ocean Freight, Customs Brokerage, Warehousing and Transportation teams.
• Participate in process improvement projects and operational initiatives.
• Support the implementation of company SOPs, compliance requirements, and service quality standards.

Experience & Qualifications

• Prior experience in air freight export operations is an advantage; freshgraduates may be considered for junior roles.
• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business
• Administration, Transportation, or a related discipline.
• IATA Air Cargo certification is an advantage.
• Customs declaration certification or related compliance training is preferred.
• Minimum 2-3 years of experience in air import operations within the freight forwarding or logistics industry.
• Hands-on experience managing end-to-end air import shipments.
• Familiarity with Singapore Customs procedures, TradeNet declarations, and import permit requirements.
• Experience liaising with airlines, overseas agents, transport providers, customs brokers, and customers.
• Experience using CargoWise One or similar freight forwarding systems is preferred.
• Exposure to Dangerous Goods (DG), controlled cargo, or time-sensitive shipments will be advantageous.

Key Competencies

• Knowledge of international airfreight operations.
• Understanding of customs regulations and import compliance requirements.
• Knowledge of Incoterms and airfreight documentation.
• Proficiency in Microsoft Office applications and freight management systems.
• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving and analytical skills.
• High attention to detail and accuracy.
• Ability to work independently and under pressure.
• Strong sense of ownership, accountability, and teamwork.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.