全职 Onsite IT support engineer 工作, 薪水, DXC Technology Enterprise Services (Hong Kong) Limited Hong Kong 公司招聘中 - Ricebowl

About the role

Provide reliable on-site IT support for users in the financial industry, resolving incidents and service requests while supporting compliance remediation, end-user devices and day-to-day technology operations. The role delivers timely technical assistance across hardware, software, operating systems and mobile devices.

Key responsibilities

• Support incidents, service requests and compliance remediation activities.

• Provide standard user support for operating system-related issues.

• Install and configure PCs and Windows operating systems.

• Troubleshoot basic IT issues and provide on-site or remote technical assistance.

• Assist clients with hardware and software issues.

• Administer end-user devices and provide mobile device support.

• Provide support for printers, scanners and multifunction devices.

• Deliver VVIP support with a professional and responsive service approach.

• Handle Install, Move, Add, Change and Decommission support activities.

• Support Active Directory-related administration and user issues.

• Update the ticketing system accurately and follow up on outstanding requests.

• Maintain IT asset and inventory records and support equipment disposal activities.

What we're looking for

• At least 2 years of on-site IT support experience in the financial industry.

• At least 2 years of experience supporting Microsoft Windows desktop operating systems.

• Experience supporting Active Directory.

• Hands-on experience with Windows operating system installation and configuration.

• Experience updating ticketing systems and following up on support requests.

• Strong troubleshooting and customer service skills across hardware, software and end-user devices.