全职 Executive, AIC (Singapore Hub) 工作, 薪水, SATS Ltd. 公司招聘中

Executive, AIC (Singapore Hub)

Singapore

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职位描述

岗位职责

Job Description

Key Responsibilities

Responsible for SIA Aircraft Interior Cleaning (AIC) operations
Monitor and meeting airlines’ Service Level Agreement (SLAs)
Coverage for Scoot AIC operations
Achieve on-time departure of flights by monitoring and ensuring compliance with airline requirement in precision timing
Be familiar with various airlines’ requirements, especially on the hygiene and cleanliness standards, and dressing requirements
Track and monitor correct adherence to SOP on safety cards
Ensure prompt response to airline queries and requests
Represent the department at customer meetings
Monitor and review the manpower requirement based on seasonal and / or ad-hoc flight changes
Work with Duty Manager(s) to ensure adequate and optimal manning level to handle flights activities efficiently
Oversee all staff matters at operation level, such as MCs, last minute leave, OT recalls etc
Oversee staff disciplinary matters
Manage service crew performance

Monthly meeting with service crew to review service level performance
Monitor and review the contractor manning based on seasonal and / or ad-hoc flight changes

Work with intradepartmental and interdepartmental key appointment holders to manage workflow to meet operational needs
Engage in regular meetings, briefings, dialogue sessions and feedback sessions etc. with staff so as to ensure business processes established are in line with both staff’s acceptance and company/department’s policies
Conduct regular safety and quality audits
Oversee and ensure staff adherence to safety rules & regulations, including PPE, and safe work practices
Conduct investigations for complaints and incidents, and provide reports
Support the overall monitoring of AIC business processes, particularly in terms of the Department’s Key Performance Indicators (KPIs)
Assist in identifying areas for improvement or deficiency, especially on cost reduction and productivity gains
Implement and manage systems and technology related projects, including working with technology team and consultants
Manage projects assigned to ensure implementation at AIC’s operations within timeline set
Work with training to develop training materials critical to operations
Facilitate relevant training tailored for all grades of staff
Manage the collection of cabin waste from the tarmac and efficient disposal of the waste at the appropriate location.
Undertake any other duties assigned by reporting officer

Key Requirements

Degree in any discipline
Possess strong communication skills
Good analytical skills
Be meticulous in his/her work output
Be highly adaptive and resilient at work
Be a team player, highly motivated and an independent worker
Good IT skills
Ability to provide on-call support or stand-by for emergencies or operational incidents

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