全职 Service Delivery Manager 工作, 薪水 up to SGD 8,000, TECHSTUDIO SOLUTIONS PTE. LTD. 公司招聘中 - Ricebowl

About the Role

As Service Delivery Manager, you’ll be responsible for delivering SaaS products and services with excellence, meeting client expectations, and driving continuous operational improvements. You’ll blend technical acumen, customer focus, and leadership to manage delivery, escalations, and optimization across the full service lifecycle.

What You Will Do

Act as the primary client contact for service delivery matters; build trust and manage expectations

Translate client requirements into implementation plans, then lead execution to hit milestones, quality, and scope

Define, evolve, and enforce service delivery policies, procedures, and governance to support consistency and scalability

Lead, coach, and empower team members to meet SLAs, targets, and professional growth

Monitor KPIs, SLAs, performance metrics; run root cause analyses and corrective actions

Own post-implementation support and operational monitoring, including standby/after-hours as needed

Interface with cross-functional teams to resolve escalations

Conduct periodic service reviews with clients, incorporate feedback, and drive enhancements

Advocate for and drive service automation, process improvements, and standardization

Keep updated with IT service management best practices, trends, and technologies

What We Are Looking For

3+ years in a service delivery / operations management role within IT products & services

For earlier career candidates, we also have a

Junior

role with mentoring and pathway to senior.

Strong technical background: infrastructure, systems, networking, Wifi, IoT

Solid grasp of service management frameworks (ITIL / SLA governance)

Excellent leadership, team management, and mentorship skills

Exceptional stakeholder communication: able to engage with clients, internal teams, and executives

Analytical orientation: problem solving, data-driven decision making, metrics mindset

Bonus: certifications in ITIL, PMP, or similar

Hands-on experience (or willingness to lead) in:

• Networking & WiFi technologies
• Linux / Web / Database / Web apps
• Software / internet protocol fundamentals

What You’ll Gain

Ownership of end-to-end service delivery, with real influence on processes and tech

Exposure to cross-functional challenges (client management, ops, support, security)

Platform to lead scalable transformation and automation initiatives

Clear path for growth into senior operations, product, or technology leadership

TechStudio Solutions is a technologies company that is established since 2004 with offices in Singapore and Malaysia. Initiated by a team of ex-Telco technical expertise, the company focuses on delivering innovative value-added solutions to the clients in Mobile, Internet, B2B and Retail domains.

We pride ourselves for having successfully deployed several value-added solutions regionally and aim to continuously collaborate with our clients to explore and create new business opportunities by leveraging on the evolving technologies, such as HTML5, SMS, MMS, Java, iPhone, Android, Indoor Positioning, etc.

Partnering with Global Partners, Infrastructure Vendors and International Gateway Providers, TechStudio Solutions provides a one-stop solution for our clients in offering our products and services from consultation, solutions design and implementation to hosting and maintenance. With clients such as Mobile Operators, Enterprises, Government Institutions and Retailers, TechStudio Solutions aims to continue providing the highest value and satisfaction to our clients.

Some of the products and services that TechStudio Solutions had delivered include:

Indoor Positioning & Wifi Portal Solutions

Mobile Messaging Platform

Contents Management Platform

Mobile Application Development

Next Generation Retail Solutions

Web & Mobile Friendly Sites

For more info about TechStudio, please visit our company’s website: *************