JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Lead Facilities Coordinator partners with the Site Service Manager and Assistant Site Service Manager to drive operational excellence across accounting and finance, maintenance and operations, vendor management, procurement, occupancy services, and helpdesk support. Thriving in a hyper-growth, highly dynamic environment, this role embraces AI-driven tools and automation to optimize facility workflows, streamline data, and enhance workplace efficiency.
Beyond operational execution, this position demands independent leadership, process ownership, sound decision-making, and advanced administrative and technical expertise, coupled with the mentorship and development of entry-level team members.
Key Responsibilities & Core Competencies
Operational Support & Administration: Oversee finance and accounting workflows, vendor performance, material and equipment procurement, and occupancy services with an eye toward continuous process optimization.
Agility & Rapid Prioritization: Demonstrate a high-velocity mindset in a fast-paced, fluid environment. Seamlessly pivot between competing priorities, manage urgent requests, and deliver results under tight deadlines without compromising quality.
Customer-Centric Communication: Deliver exceptional, prompt customer service by directly resolving user needs or guiding them to the correct digital tools and resources. Ensure clear, proactive communication across all levels.
Data Integrity & Discretion: Accurately handle complex, confidential, and technical information using data-driven insights to inform operational decisions.
AI & Tech-Forward Operations: Leverage modern workplace technologies, AI-powered facilities tools, and automation software to streamline maintenance scheduling, predictive operations, helpdesk ticketing, and asset management.
Team Leadership & Mentorship: Guide and upskill entry-level team members, fostering a collaborative and growth-oriented team culture.
Curiosity & Continuous Learning: Possesses a "growth mindset"—eager to independently explore emerging technologies, master new automation tools, and adapt to evolving business needs.
Resilient & Adaptable: Thrives in ambiguity and change; comfortable navigating a fast-moving, high-energy workspace where priorities can shift rapidly.
Proactive Problem-Solver: Takes complete ownership of challenges, anticipating issues before they arise and proposing innovative, tech-enabled solutions.
People-First & Collaborative: Naturally empathetic and approachable, balancing a high-energy operational drive with a genuine passion for supporting users and mentoring teammates.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.