jobs in ITCAN PTE. LIMITED

全职 HIRING NOW- IT Service Desk - IT Helpdesk 工作, 薪水 up to SGD 2,800, ITCAN PTE. LIMITED Central Region (Singapore) 公司招聘中 - Ricebowl

HIRING NOW- IT Service Desk - IT Helpdesk

ITCAN PTE. LIMITED

全职

Central Region (Singapore)

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工作地点

  • 30 CECIL STREET Central Region (Singapore) Singapore

职位描述

岗位职责

  • Serve as the first point of contact for IT-related incidents, service requests, and user enquiries via phone, email, chat, and ticketing systems.
  • Provide Level 1 technical support for hardware, software, operating systems, applications, and connectivity issues.
  • Troubleshoot common issues involving Windows 10/11, Microsoft 365, Outlook, Microsoft Teams, printers, and other business applications.
  • Assist users with password resets, account lockouts, access requests, and basic account administration.
  • Perform initial troubleshooting for LAN, Wi-Fi, VPN, DNS, DHCP, and other basic network connectivity issues.
  • Log, categorize, prioritize, track, and update incidents and service requests in the IT service management (ITSM) system.

重要安全守则

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