jobs in RAPSYS TECHNOLOGIES PTE LTD

全职 Service Desk Agent 工作, 薪水, RAPSYS TECHNOLOGIES PTE LTD 公司招聘中 - Ricebowl

Service Desk Agent

RAPSYS TECHNOLOGIES PTE LTD

全职

Singapore

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工作地点

  • Singapore

职位描述

岗位职责

  • Respond to incidents, requests, enquiries, and alerts via Call, Email, Web Chat, EUP, IVR, and monitoring consoles.
  • Provide Level 1 troubleshooting for Workplace, Server, Network, Microsoft 365, Secure Access Service Edge (SASE), and Point of Sale (POS) systems.
  • Monitor security events, server/network availability, and system performance.
  • Perform password resets and account unlocks.
  • Log, manage, and escalate incidents to the appropriate Resolver Teams.
  • Maintain accurate records in the Service Management System.
  • Provide timely updates and ensure cases are resolved within SLA.
  • Follow Standard Operating Procedures (SOPs) and perform daily operational tasks.

Requirements

  • High school diploma or equivalent.
  • IT support experience or knowledge is an advantage.
  • Willing to work 12-hour rotating shifts.

重要安全守则

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