全职 Senior E-commerce - CRM Executive 工作, 薪水 up to SGD 4,000, OWNDAYS SINGAPORE PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

1. E-commerce Execution

• Support the planning and execution of online campaigns (e.g. promotions, seasonal sales, product launches)

• Build and maintain campaign timelines and trackers

• Work closely with the design team for banner and creative asset creation

• Prepare clear briefs including banner sizes, copy, deadlines, and placement requirements.

• Grow online sales and other crucial online KPIs for the Singapore market.

• Support ad-hoc e-commerce and system-related tasks as required

2. TikTok Shop Seller Centre Management (Very Important)

• Manage product listings on TikTok Shop Seller Centre

• Process and monitor orders end-to-end, order confirmation, fulfilment coordination, returns/refunds, and resolving order-related disputes or buyer queries

• Support affiliate programme management: onboarding and communicating with affiliates/creators, tracking commission structures, and monitoring affiliate-driven sales performance

• Coordinate LIVE stream selling operations, including scheduling, host briefing, and working with hosts/creators (including LOA and commission terms where applicable)

• Monitor TikTok Shop campaign participation (e.g. flash sales, vouchers, GMV Max) and ensure listings comply with platform policies and category requirements

• Track TikTok Shop performance metrics (GMV, conversion, affiliate contribution) and flag issues or optimisation opportunities to the E-commerce Manager

3. CRM Execution (Online & Offline)

• Execute CRM campaigns for both online and offline customers across Email, Push Notifications, and SMS using CleverTap

• Work closely with the Marketing team to align CRM communications with ongoing brand, retail, and promotional campaigns

• Work with Design team for eDM creation
  

Requirements

• Bachelor's degree in Business, Marketing, or a related field.

• 2 - 3 years of experience in eCommerce, CRM, or related roles

• Experience with Tiktok Seller centre management (MUST)

• Good communication skills and ability to work with regional teams (Important)

• Experience with Analytics tools is a must (GA4 and PowerBI)

• Comfortable working with spreadsheets and data

• Strong attention to detail and ability to manage multiple tasks

• Willingness to learn and take ownership of execution tasks