Role Description
Grow marketplace sales through effective category execution, performance optimization, and account management. Work with platform partners, sellers, brands, and internal teams to improve product visibility, availability, conversion, and profitability within assigned marketplaces or portfolios.
Key Responsibilities
- Develop trading plans aligned with sales, margin, and growth targets.
- Monitor sales, traffic, conversion, inventory, returns, and promotional performance.
- Maintain accurate listings, pricing, product attributes, and campaign information.
- Coordinate product launches, promotional submissions, and seasonal trading activities.
- Identify assortment gaps, competitive threats, and expansion opportunities.
- Partner with inventory, logistics, and customer service teams to resolve operational issues.
- Evaluate discounts, advertising expenditure, platform fees, and contribution margins.
- Prepare forecasts, performance reports, and recommendations.
- Monitor account health, listing restrictions, and adherence to platform policies.
- Coordinate with marketplace representatives, sellers, agencies, and internal stakeholders.
- Test improvements to content, merchandising, advertising, and offers.
- Maintain accurate records of agreements, budgets, and outstanding actions.
Role-Specific Responsibilities
- Marketplace Category Executive: Support assortment planning, seller or brand onboarding, category promotions, and merchandising. Track category performance and coordinate availability and content improvements.
- Marketplace Growth Specialist: Diagnose funnel and channel performance, prioritize growth experiments, and optimize acquisition, conversion, repeat purchasing, and advertising efficiency.
- Marketplace Account Manager: Own relationships and joint plans with assigned sellers, brands, or marketplace platforms. Coordinate commercial discussions, business reviews, escalations, and account development.
Qualifications
- Relevant experience in marketplace operations, e-commerce, category management, digital marketing, or account management.
- Understanding of marketplace trading, customer journeys, and commercial performance metrics.
- Strong analytical, organizational, and problem-solving skills.
- Proficiency in spreadsheets and familiarity with marketplace portals and reporting tools.
- Ability to interpret data and recommend practical actions.
- Clear communication, negotiation, and stakeholder coordination skills.
- Attention to detail and ability to manage multiple campaigns, products, or accounts.
- Sound commercial judgment and a customer-focused approach.
- A diploma or degree in business, marketing, economics, analytics, or a related field, or equivalent practical experience.
- Marketplace Growth Specialist: Experience with performance analysis, experimentation, or digital acquisition.
- Marketplace Account Manager: Experience independently managing relationships, commercial targets, and business reviews.
Preferred Qualifications
- Experience with multiple marketplaces, markets, or product categories.
- Familiarity with retail media, sponsored listings, and promotional effectiveness analysis.
- Knowledge of SQL, business intelligence tools, or reporting automation.
- Exposure to cross-border selling, fulfillment programs, or marketplace integrations.
- Experience with product information systems, inventory planning, or pricing tools.
- Relevant category knowledge and established platform relationships.
Scope by Role
- Marketplace Category Executive: Supports category performance through assortment, merchandising, and promotional coordination.
- Marketplace Growth Specialist: Improves marketplace growth through analysis, testing, and optimization.
- Marketplace Account Manager: Leads account relationships and commercial execution within the assigned portfolio.