全职 Assistant Community Manager (Mandarin Speaker) 工作, 薪水 up to MYR 6,000, One Complete Solution (M) WP Kuala Lumpur 公司招聘中 - Ricebowl

Requirements

1. Diploma or degree in Hospitality, Communications, Business Administration, Facilities Management, or a related field.

2. Experience in soft services, workplace experience, hospitality, customer service, or community engagement.

3. Strong communication and interpersonal skills, with the ability to work with employees, client stakeholders, and service providers.

4. Good organization and follow-up skills.

5. Ability to handle complaints calmly and resolve issues promptly.

6. Proficiency in Microsoft Office and basic reporting.

Key Performance Measures

1. Timely response and follow-up on employee feedback and service requests.

2. Cleanliness and readiness of shared spaces and amenities.

3. Employee satisfaction with soft services.

4. Delivery of planned workplace activities and events.

5. Accuracy of inspection records and service reports.

Job Purpose

The Community Manager supports a positive workplace experience by connecting employees with IFM soft services. The role manages workplace communications and feedback, coordinates employee activities, and works with service teams to keep shared spaces welcoming, clean, and ready for use.

Job Responsibilities

1. Provide support to client employees by explaining workplace tools and processes, reinforcing protocols and etiquette, and being available to answer questions about the work environment.

2. Gather feedback and suggestions from users through email, face-to-face conversations, or telephone calls.

3. Conduct daily floor walks to ensure spaces are ready for use. Check that reservable desks and offices are clear, equipment is working, and conference room furniture and equipment are present and functional.

4. Manage and maintain items in shared spaces, including supply drawers, sanitary stations, and equipment.

5. Work with the client on the clean desk pick-up and personal item retrieval process.

6. Assist with client project implementations as required.

7. Support the locker process and ongoing distribution after implementation, working with other teams when needed.

8. Participate in and conduct meetings with client employees and partners as required.

9. Conduct introductions for new hires when client orientations are provided. Develop orientation materials in coordination with the Client COE team.

10. Assist with the creation and distribution of the quarterly client newsletter and other communications, subject to review and approval by the Client COE team. Provide basic support for client technology tools, such as RESERVE, Softphone, and driver downloads, in partnership with other teams when needed.

11. Help resolve issues identified in the program by supporting root-cause analysis and working with relevant client teams to plan solutions.

12. Assist Conference Services teams where applicable

13. Other duties as assigned as related the scope of the client program

• Medical Insurance
• Panel Clinic
• Annual Leave
• EPF
• SOCSO
• EIS