全职 Operation Manager-Lead (Senior Living-Elderly Home) Bursa PLC- KLCC 工作, 薪水 up to MYR 9,000, AG STAFFING Federal Territory 公司招聘中 - Ricebowl

Operation Leader / Chief Team Leader

Job Description

- Responsible for overseeing the daily operations and ensuring smooth, efficient and high-quality service delivery
- Leading and coordinating the operational team, monitoring service standards, managing daily activities, preventive maintenance and ensuring the comfort, safety and satisfaction of guests/residents.
- Oversee and coordinate the day-to-day operations of the facility.
- Monitor service standards and ensure compliance with company policies and procedures.
- Lead and coordinate the operations team, nurses, outsourced contractors, service providers or any others.
- Handle minor staff issues and escalate serious matters to management / HR if necessary
- Maintain good communication with family members when required.
- Handle feedback, requests and complaint professionally.
- Ensure appropriate escalation to healthcare professionals or emergency services when necessary.
- Monitor and prepare budget and forecast reports for Management’s review.
- Be responsible for the emergency call system and take the necessary action promptly when an emergency call is received.
- Provide support to the Sales & Marketing team during potential client visits and ensure a positive and professional experience.
- Plan and organise engaging community and social activities for guests and residents to enhance their overall experience and well-being.

Working experience

Min 5 years and above

Education / Working Industry

- Diploma / Degree in Hospitality Management, Business Administration, Operation Management or related field
- Experience in hospitality, senior living, hotel operations, retirement communities or similar field
- Mature, patient and professional when dealing with elderly guests/ residents and their families

Pay: RM6,000.00 - RM9,000.00 per month

Work Location: In person