Job Summary
As a
Beauty Consultant cum Therapist, you will provide beauty consultations and treatments, recommend suitable products and treatment packages, and achieve individual sales targets while ensuring excellent customer service.
Key Responsibilities
- Customer Service: Welcome customers, provide a pleasant experience, and follow up after treatments.
- Beauty Consultation: Assess customers’ skin or body conditions, understand their needs, and recommend suitable treatments and products.
- Sales Performance: Promote and sell beauty products, treatment packages, and memberships to achieve sales targets.
- Beauty Treatments: Perform treatments according to company SOPs, explain treatment procedures, and provide aftercare advice.
- Post-Treatment Follow-Up: Collect customer feedback, recommend follow-up treatments, and handle customer complaints professionally.
- Record Management: Update customer information, treatment records, and product purchases accurately in the system.
- Outlet Operations: Assist with housekeeping, sanitization, and daily outlet opening or closing duties.
- Room Maintenance: Ensure consultation and treatment rooms, equipment, and products are clean and properly maintained.
Requirements
- Minimum 2 years of experience in the beauty, skincare, or body care industry.
- SPM qualification; cosmetology certificates are an advantage.
- Good knowledge and interest in beauty and skincare.
- Able to communicate in English and Bahasa Malaysia; Mandarin is an advantage.
- Sales-driven, customer-focused, and committed to achieving treatment results.
- Responsible, eager to learn, and able to support and guide junior team members.
- Willing to provide feedback and contribute to continuous improvement.