全职 Customer Service Executive ( Night Shift ) - Skincare Project 工作, 薪水 up to MYR 3,600, Transcosmos Malaysia Federal Territory 公司招聘中 - Ricebowl

Roles and responsibilities:

• Position Overview

As a Call Centre Agent, you will be the primary point of contact for the customers, ensuring they receive exceptional service and support. Your role will involve responding to customer inquiries across multiple channels may not be limited to support as a Brand representative/Seller towards buyer and creator in E-commerce and social media platform, resolving issues and providing accurate information, all while maintaining a positive and professional demeanor.

• Key Responsibilities

1. Customer Support & Issue Resolution

• Respond to customer inquiries via chat, email, and phone not limited to Brand website, Amazon, TikTok Shop, Shopee, Lazada.
• Assist customers with order tracking, payment issues, product inquiries, and return/refund requests.
• Resolve escalations, disputes, and negative feedback professionally and efficiently.
• Handle complaints related to delayed shipments, damaged goods, and missing items.
• Collaborate with platform support teams to resolve order or account-related issues.

2. Order & Returns Management

• Process order modifications, cancellations, and refunds following platform-specific policies.
• Monitor and resolve issues related to failed transactions, chargebacks, and delivery delays.
• Ensure compliance with across e-commerce platform and brand website for return and refund policies.
• Work closely with the client to coordinate shipments and stock availability.

3. Seller Performance & Compliance

• Monitor customer feedback, reviews, and ratings on all platforms to maintain high seller performance.
• Address policy violations, negative ratings, and customer disputes in compliance with platform guidelines.
• Stay updated on policy changes and best practices to ensure account health.

4. Product & Policy Knowledge

• Maintain up-to-date knowledge of product catalogs, pricing, promotions, and platform-specific policies.
• Assist customers with discounts, vouchers, and campaign-related inquiries (e.g., Shopee Flash Sales, TikTok Live promotions, Amazon Prime deals).
• Educate customers on how to navigate the platforms, track orders, and utilize support features.

Requirement

• Educational Background: Possess at least Diploma and above, in any field. SPM graduates are also welcome to apply.
• Experience: Minimum 6 months of experience in call centre customer service is highly preferred. However, candidates without relevant experience and but with strong willingness to learn are also encouraged to apply.
• Skills:
• Excellent Communication: Proficient in verbal and written communication in English
• Strong Problem-Solving: Ability to effectively address and resolve customer issues.
• Calm Under Pressure: Maintains professionalism and composure in challenging situations.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM3,600.00 per month

Benefits:

• Health insurance

Language:

• English (Required)
• Bahasa (Preferred)

Work Location: In person