jobs in RAPSYS TECHNOLOGIES PTE LTD

全职 Desktop Support Engineer 工作, 薪水, RAPSYS TECHNOLOGIES PTE LTD 公司招聘中 - Ricebowl

Desktop Support Engineer

RAPSYS TECHNOLOGIES PTE LTD

全职

Singapore

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工作地点

  • Singapore

职位描述

岗位职责

Key Responsibilities

  • Troubleshoot and resolve desktop support incidents and service requests.
  • Diagnose client platform issues and restore functionality.
  • Investigate escalated incidents, identify root causes, and provide temporary or permanent solutions.
  • Provide timely updates to stakeholders and manage customer expectations.
  • Own cases through resolution, maintain accurate documentation, and update tickets.
  • Escalate potential issues proactively to the Team Lead.

Must Have

  • Desktop support and incident/service request troubleshooting experience.
  • Strong problem-solving and customer service skills.
  • Case ownership, ticket tracking, and documentation.
  • Effective communication and teamwork.

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