- Outram Central Region (Singapore) Singapore
全职 Global Services - Captive Fronting Solutions Manager, Asia 工作, 薪水 up to SGD 22,500, Chubb Asia Pacific Pte. Ltd. Central Region (Singapore) 公司招聘中 - Ricebowl
Global Services - Captive Fronting Solutions Manager, Asia
Chubb Asia Pacific Pte. Ltd.
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职位描述
岗位职责
Purpose
The Global Services & Captive Fronting Solutions Manager, Asia is responsible for the management of Outwards/Produced and Inwards/Servicing performance with respect to Multinational clients and the delivery of timely / high-quality service. A core focus of this role is on Proposition Development & Profitable Growth, engaging with Brokers and Clients to position Chubb as a leader for Multinational Programs, to identify and assist in new opportunity development
They are also responsible for the management of Captive Programs and Alternative Risk Transfer solutions for Asia, bringing Chubb’s global capabilities to this region as it grows in importance. The role brings team leadership, with a proposition development and profitable growth focus, to be a key part of our Major Accounts Division Value Proposition.
Responsibilities
Drive growth of the multinational and captive portfolio through client and broker engagement.
Lead or support client and broker meetings, stewardship sessions and new business pitches.
Promote Chubb’s multinational programme and captive fronting capabilities in the market.
Identify and develop new business opportunities in partnership with underwriters and sales teams.
Support profitable growth through cross-sell, renewal strategy and opportunity conversion.
Own service excellence across allocated accounts, including SLA management, query resolution and quality control.
Ensure programmes are implemented and maintained to agreed service standards and corporate guidelines.
Build and maintain strong relationships with clients, brokers, Chubb offices and other internal stakeholders.
Support captive programme management, including RFPs, account servicing and alternative risk structures.
Work with Legal, Compliance, Credit Management and other specialist teams on technical and operational matters.
Act as a technical focal point for multinational programme matters and support compliance with internal and external requirements.
Contribute to the development of underwriting processes, protocols and service propositions.
Lead continuous improvement initiatives to enhance the customer journey, operating model and SOPs.
Coach, develop and support team members to ensure strong performance and alignment to Chubb values.
Undertake other duties, projects or functions as assigned by senior management.
Qualifications
At least 10 years’ experience in underwriting, broking, multinational servicing or a related insurance leadership role.
Good knowledge of multinational insurance programmes, captive solutions, fronting structures and the broking environment.
Proven ability to be able to lead and influence members of a team.
Proven ability to lead, motivate and drive a strong customer service culture within the team.
Proven ability to act as a technical referral point in relation to Multinational Business
Proven ability to manage Global Corporate Service Standards
Expert in depth knowledge of Multinational Business
Experience of servicing multinational insurance programmes is essential.
Excellent stakeholder management skills and experience of managing within a multi-country matrix environment. Flexible, influential style.
Recognized bachelor’s degree
Relevant professional/insurance qualifications
At Chubb, we invest in our most important resource; Our People. We like to challenge ourselves to be the best in our business.
We are the world’s largest publicly traded property and casualty insurer with operations in 54 countries. We’re distinguished by our extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
The Chubb name carries our promise of superior service, underwriting and execution. Our unique combination of people, products and places positions us to meet the needs of clients no matter where they are in the world.
We have an exciting opportunity and are looking for someone who can match our passion and commitment to our customers and partners.
The Global Services & Captive Fronting Solutions Manager, Asia is responsible for the management of Outwards/Produced and Inwards/Servicing performance with respect to Multinational clients and the delivery of timely / high-quality service. A core focus of this role is on Proposition Development & Profitable Growth, engaging with Brokers and Clients to position Chubb as a leader for Multinational Programs, to identify and assist in new opportunity development
They are also responsible for the management of Captive Programs and Alternative Risk Transfer solutions for Asia, bringing Chubb’s global capabilities to this region as it grows in importance. The role brings team leadership, with a proposition development and profitable growth focus, to be a key part of our Major Accounts Division Value Proposition.
Responsibilities
Drive growth of the multinational and captive portfolio through client and broker engagement.
Lead or support client and broker meetings, stewardship sessions and new business pitches.
Promote Chubb’s multinational programme and captive fronting capabilities in the market.
Identify and develop new business opportunities in partnership with underwriters and sales teams.
Support profitable growth through cross-sell, renewal strategy and opportunity conversion.
Own service excellence across allocated accounts, including SLA management, query resolution and quality control.
Ensure programmes are implemented and maintained to agreed service standards and corporate guidelines.
Build and maintain strong relationships with clients, brokers, Chubb offices and other internal stakeholders.
Support captive programme management, including RFPs, account servicing and alternative risk structures.
Work with Legal, Compliance, Credit Management and other specialist teams on technical and operational matters.
Act as a technical focal point for multinational programme matters and support compliance with internal and external requirements.
Contribute to the development of underwriting processes, protocols and service propositions.
Lead continuous improvement initiatives to enhance the customer journey, operating model and SOPs.
Coach, develop and support team members to ensure strong performance and alignment to Chubb values.
Undertake other duties, projects or functions as assigned by senior management.
Qualifications
At least 10 years’ experience in underwriting, broking, multinational servicing or a related insurance leadership role.
Good knowledge of multinational insurance programmes, captive solutions, fronting structures and the broking environment.
Proven ability to be able to lead and influence members of a team.
Proven ability to lead, motivate and drive a strong customer service culture within the team.
Proven ability to act as a technical referral point in relation to Multinational Business
Proven ability to manage Global Corporate Service Standards
Expert in depth knowledge of Multinational Business
Experience of servicing multinational insurance programmes is essential.
Excellent stakeholder management skills and experience of managing within a multi-country matrix environment. Flexible, influential style.
Recognized bachelor’s degree
Relevant professional/insurance qualifications
At Chubb, we invest in our most important resource; Our People. We like to challenge ourselves to be the best in our business.
We are the world’s largest publicly traded property and casualty insurer with operations in 54 countries. We’re distinguished by our extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
The Chubb name carries our promise of superior service, underwriting and execution. Our unique combination of people, products and places positions us to meet the needs of clients no matter where they are in the world.
We have an exciting opportunity and are looking for someone who can match our passion and commitment to our customers and partners.
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