全职 Museum - Café Assistant 工作, 薪水 up to MYR 2,200, Indian Heritage Gallery & Cultural Centre Sdn . Bhd Pulau Pinang 公司招聘中 - Ricebowl

Position Title: Museum & Café Assistant

Department: Operations

Location: Penang Indian Legacy Museum / Museum Café

Reports To: Museum Manager

Job Summary

The Museum & Café Assistant is responsible for providing excellent customer service to museum visitors while assisting in the daily operation of both the museum and café. The role includes welcoming visitors, conducting admissions, maintaining exhibition areas, preparing and serving food and beverages, handling sales transactions, and ensuring cleanliness and safety throughout the premises.

Key Responsibilities

Museum Operations

* Welcome and assist visitors in a friendly and professional manner.

* Sell admission tickets and explain ticket categories and museum policies.

* Provide basic information about museum exhibits and facilities.

* Conduct guided tours when assigned.

* Ensure galleries and exhibits remain clean, organised, and presentable.

* Monitor visitor behaviour to protect museum collections.

* Assist in museum events, educational programmes, workshops, and special exhibitions.

* Promote museum memberships, merchandise, and upcoming events.

Café Operations

* Prepare and serve beverages, snacks, and light meals according to café standards.

* Maintain food hygiene and safety at all times.

* Operate the Point-of-Sale (POS) system and handle cashless and cash transactions.

* Restock café supplies and monitor inventory.

* Maintain cleanliness of the café, kitchen, dining area, and equipment.

* Ensure customers receive prompt and courteous service.

General Duties

* Open and close the museum and café according to daily procedures.

* Assist with stock counts and inventory management.

* Answer telephone, WhatsApp, email, and visitor enquiries.

* Assist with social media content creation by taking photos or videos when required.

* Support promotional activities and marketing events.

* Report maintenance issues, customer feedback, and incidents to the Manager.

* Perform any other reasonable duties assigned by Management.

Requirements

* Minimum SPM or equivalent qualification.

* Good command of English and Bahasa Malaysia. Knowledge of Tamil, Mandarin, or other languages is an added advantage.

* Friendly personality with excellent customer service skills.

* Basic computer knowledge.

* Ability to work weekends, public holidays, and shifts.

* Able to stand and walk for extended periods.

* Honest, reliable, and willing to learn.

Preferred Skills

* Experience in hospitality, café, retail, tourism, or museum operations.

* Food handling experience is an advantage.

* Ability to conduct guided tours and public presentations.

* Basic photography and social media skills.

Key Competencies

* Customer Service Excellence

* Communication Skills

* Teamwork

* Time Management

* Attention to Detail

* Food Hygiene & Safety

* Cash Handling

* Problem Solving

* Professional Appearance

* Positive Attitude

Working Hours

Working hours will be scheduled according to operational requirements, including weekends and public holidays, in compliance with the Employment Act 1955 and other applicable Malaysian labour laws.

Performance Indicators (KPIs)

* Excellent visitor and customer satisfaction.

* Accurate cash handling and sales recording.

* Cleanliness and presentation of museum and café.

* Attendance and punctuality.

* Teamwork and professionalism.

* Successful support of museum events and café operations.

* Compliance with operational SOPs and safety procedures.

Pay: RM1,700.00 - RM2,200.00 per month

Benefits:

• Flexible schedule
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person