全职 Customer Service Representative 工作, 薪水, Tech Spectrum AI Solutions 公司招聘中 - Ricebowl

We are looking for a customer-focused, proactive, and service-oriented Customer Service Representative to join our team.

The ideal candidate will be responsible for delivering excellent customer experiences, addressing customer queries and complaints, providing timely solutions, and maintaining strong customer relationships while ensuring compliance with organizational policies and service standards.

Position: Customer Service Officer

Key Responsibilities:

• Serve as the primary point of contact for customers and provide professional assistance.
• Handle customer inquiries, complaints, and service requests through various communication channels.
• Provide accurate information regarding the organization's products, services, policies, and procedures.
• Resolve customer issues efficiently within defined turnaround times (TATs).
• Maintain positive customer relationships and ensure a high level of customer satisfaction.
• Coordinate with relevant departments to address and resolve complex customer issues.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Follow up on pending customer requests to ensure timely resolution.
• Identify recurring customer issues and recommend improvements in service delivery.
• Promote relevant products and services based on customer needs.
• Ensure compliance with internal policies, service standards, confidentiality requirements, and applicable regulations.

Qualifications & Experience

• Bachelor's degree in Business Administration, Marketing, Banking & Finance, or a relevant discipline.
• 1–2 years of experience in customer service, customer relationship management, or banking will be preferred.
• Experience in handling customer complaints and service-related matters is an advantage.
• Proficiency in MS Office and customer service management systems.

Required Skills & Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management abilities.
• Customer-focused approach with a positive attitude.
• Effective problem-solving and conflict-resolution skills.
• Ability to handle difficult situations professionally.
• Strong coordination and time management skills.
• Ability to work under pressure and manage multiple customer requests.
• Attention to detail and a commitment to service excellence.