全职 L2 Application Support Analyst 工作, 薪水, Randstad Malaysia Federal Territory 公司招聘中 - Ricebowl

about the company
You will join an established global maritime and logistics leader with a 200-year heritage built on integrity, reliability, and continuous innovation. Guided by principles of being committed, connected, and enterprising, we bring together great talent to deliver seamless global trade solutions.

about the job

• L2 Application Support: Triage, investigate root causes, and resolve functional incidents, bug escalations, and master data issues within agreed SLAs.

• EDI Monitoring & Troubleshooting: Monitor inbound and outbound EDI message flows (e.g., COPARN, CODECO, COARRI, CUSCAR) and resolve message mapping or transmission errors with terminals and customs.

• Vendor & Release Management: Serve as the day-to-day liaison with third-party software vendors to track defects, review release impacts, and draft user-facing release notes.

• Site Handover & CR Transition: Coordinate site handovers from rollout project managers to operational BAU and transition new Change Requests (CRs) into live support.

• Regional L1 Guidance & Knowledge: Act as the escalation point for regional L1 teams, deliver knowledge-sharing sessions, maintain troubleshooting SOPs, and report on SLA metrics.

• Reporting Maintenance: Maintain and update business report templates and document outputs (built with ActiveReportsJS).
  

about the requirements

• Experience: Minimum 6 years in application support, including at least 3 years at L2 level supporting core application functions and EDI systems.

• Education: Degree in Information Technology, Computer Science, Maritime/Shipping Management, or equivalent practical experience.

• Technical Skills: Hands-on ability to read and troubleshoot EDIFACT/X12 messages, write SQL queries for investigation, and navigate ITIL processes (Jira/ServiceNow).

• Industry Domain: Prior experience in shipping, maritime operations, freight logistics, or liner agency ERP platforms is highly preferred.

• Personal Attributes: Strong ownership mindset, proactive self-learner, and calm stakeholder management across regional time zones.

• Communication & Languages: Excellent English communication skills; proficiency in spoken Mandarin is an added advantage.
  

about the manager/team
In this role, you will report directly to the Product System Manager. You will act as the vital technical bridge connecting business users across Asian branch offices, regional L1 helpdesks, shared service centres, and overseas vendor development teams.