全职 Customer Service Executive (Hybrid Operations) 工作, 薪水 up to SGD 3,500, LOVET Northwest (Singapore) 公司招聘中 - Ricebowl

Employment Type: Full-Time

Work Location: Serangoon


Working Hours:

5 working days, including rotational weekends

Weekdays: 9:00am – 6:00pm
Weekends: 10:00am – 7:00pm

Responsibilities:

Provide prompt and professional customer support across emails and social media platforms
Respond to customer enquiries regarding products, orders, deliveries, exchanges and returns
Process customer orders, exchanges, returns and refunds accurately
Coordinate with Operations and Retail teams to resolve customer enquiries and order-related issues
Monitor customer cases and ensure timely follow-up until resolution
Support backend administrative tasks related to customer service operations
Maintain accurate customer records and documentation
Follow established SOPs and service standards to ensure consistent customer experience
Escalate complex customer issues to senior team members where necessary
Support ad-hoc customer service and operational duties as assigned

Requirements:

Minimum 1 year of customer service or administrative experience (fashion or e-commerce experience is an advantage)
Excellent written and verbal communication skills (mandatory in English)
Good interpersonal and problem-solving skills
Detail-oriented with strong interpretation skills
Able to multitask and work efficiently in a fast-paced environment
Positive attitude, willingness to learn and customer-first mindset
Proficient in Microsoft Office and comfortable learning new systems