全职 Front Office Assistant (Customer Service) 工作, 薪水 up to MYR 2,500, Ming Heng Motor WP Kuala Lumpur 公司招聘中 - Ricebowl

Love Meeting People? Enjoy Helping Customers? Be the Face of Our Company!

We're looking for a friendly, confident and service-oriented individual to join our team as a Customer Relation Assistant.

If you enjoy interacting with people, handling enquiries and making sure customers receive a great experience, we want you on our team!

WHO WE'RE LOOKING FOR

• Minimum SPM / Diploma or equivalent qualification.

• Fresh graduates are encouraged to apply!

• Good communication and interpersonal skills.

• Friendly, patient and positive attitude.

• Able to communicate in Bahasa Malaysia and English.

• Mandarin-speaking candidates will have an added advantage.

• Basic computer skills and familiarity with Microsoft Office.

• Responsible, organised and able to work independently as well as in a team.

• Experience in customer service or customer relations is an advantage, but not compulsory.

WHY JOIN US?

• EPF, SOCSO & EIS.

• Friendly and supportive working environment.

• On-the-job training provided.

• Career development and growth opportunities.

• Free parking.

WORK LOCATION

Jalan Gombak, Setapak, Kuala Lumpur

INTERESTED? LET'S TALK!

WHAT YOU'LL BE DOING

• Frontline Customer Service: Welcome and attend to walk-in customers, understand their needs and provide friendly, professional assistance.

• Customer Enquiries: Handle customer enquiries, requests and complaints through face-to-face interactions, phone calls and WhatsApp.

• Appointment Coordination: Arrange, schedule and confirm customer appointments with the relevant departments.

• Customer Follow-Up: Follow up with customers on appointments, service progress, enquiries and outstanding matters.

• Department Coordination: Act as the communication bridge between customers and internal departments to ensure customer concerns are properly communicated and addressed.

• Issue Resolution: Coordinate with relevant departments to follow up on customer complaints and issues until they are resolved.

• Customer Updates: Keep customers informed of updates, arrangements and the status of their requests.

• Administrative Support: Maintain customer records, appointment schedules and follow-up reports.

• Perform other duties as assigned.

• Free Parking
• EPF
• SOCSO
• EIS
• Annual Leave
• Medical and Hospitalisation Leave
• Annual Bonus
• Training Provided