- Hong Kong Hong Kong
全职 Customer Services Supervisor 工作, 薪水, Horizon Hotels & Suites Limited Hong Kong 公司招聘中 - Ricebowl
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职位描述
岗位职责
Horizon Hotels & Suites Limited operates 4 well-established hotels - Harbourfront Horizon All-suite Hotel, Harbourview Horizon All-suite Hotel, Horizon Suite Hotel, and The Apex Horizon featuring over 4,500 suites.
Responsibilities:
Oversee daily front desk operations, including guest check-in, check-out, and telephone services
Handle and resolve escalated guest complaints and issues professionally
Conduct staff training and daily briefings on operational updates, VIP arrivals, and special guest requests
Maintain accurate guest records and billing information
Handle cash and credit card transactions and assist with daily reconciliation procedures
Manage inventory and front office supplies
Facilitate effective communication between departments to maintain room quality and to achieve smooth operations
Requirements:
Post-secondary education or above
With relevant experience is an advantage
Fluent in English and Mandarin , knowledge of other languages is an advantage
Fresh graduates with potential will also be considered
Candidates with less experience will be considered as Customer Services Officer, Guest Relations
Benefits Highlight:
Five-day Work Week
17 days Public Holiday
New Staff Incentive up to HK$3,000*
Monthly Traffic, Mobile Phone & Laundry Allowance
Discretionary Bonus
Full Paid Paternity Leave
Medical Plan & Hospitalization Insurance
Life Insurance
Staff Discount
On-the-job Training
Excellent Promotion Opportunity
We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes within the Group. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.
Full-time,Permanent
Responsibilities:
Oversee daily front desk operations, including guest check-in, check-out, and telephone services
Handle and resolve escalated guest complaints and issues professionally
Conduct staff training and daily briefings on operational updates, VIP arrivals, and special guest requests
Maintain accurate guest records and billing information
Handle cash and credit card transactions and assist with daily reconciliation procedures
Manage inventory and front office supplies
Facilitate effective communication between departments to maintain room quality and to achieve smooth operations
Requirements:
Post-secondary education or above
With relevant experience is an advantage
Fluent in English and Mandarin , knowledge of other languages is an advantage
Fresh graduates with potential will also be considered
Candidates with less experience will be considered as Customer Services Officer, Guest Relations
Benefits Highlight:
Five-day Work Week
17 days Public Holiday
New Staff Incentive up to HK$3,000*
Monthly Traffic, Mobile Phone & Laundry Allowance
Discretionary Bonus
Full Paid Paternity Leave
Medical Plan & Hospitalization Insurance
Life Insurance
Staff Discount
On-the-job Training
Excellent Promotion Opportunity
- New Staff Incentive is subject to terms and conditions
We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes within the Group. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.
Full-time,Permanent
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