全职 Case Manager 工作, 薪水, Maybank Singapore 公司招聘中 - Ricebowl

We are looking for an energetic, digitally savvy professional who enjoys solving problems, helping customers and turning customer feedback into meaningful improvements.

You will take ownership of customer complaints and escalations, work with different teams to resolve complex issues, analyse complaint trends and provide insights to management. You will also have the opportunity to use AI and digital tools to improve the way we analyse, report and work.

Job Responsibilities

• Take ownership of escalated customer complaints and drive them through to resolution.
• Investigate issues, understand root causes and work across teams to achieve fair and appropriate outcomes.
• Support frontline and Business Units in handling difficult customer situations and service recovery.
• Spot complaint trends and recurring issues and help turn them into improvement opportunities.
• Develop clear, impactful management reports, dashboards and presentations.
• Support complaint governance, tracking, regulatory reporting and documentation.
• Use Microsoft Copilot, Excel, PowerPoint and other digital tools to work smarter and improve reporting.

What You’ll Bring

• Excellent communication and customer-handling skills.
• A curious, analytical mindset and strong problem-solving ability.
• Strong PowerPoint and management presentation skills.
• Confidence working with data, reports and dashboards.
• Digital confidence and enthusiasm for AI tools such as Microsoft Copilot.
• Strong organisation and attention to detail.
• Ability to work with and influence different stakeholders.
• Relevant experience in banking, customer experience, complaints or service recovery is preferred.
• Knowledge of banking, wealth, insurance or financial advisory products is an advantage.
• Mandarin proficiency would be useful for supporting Mandarin-speaking customers.

Note: Please note that only shortlisted candidates will be contacted.