Our client is an international advertising agency with headquarter in New York. They were also named as a Global Agency Network of the Year .
Responsibilities
Administrative / Operational
- Risk management of projects in execution and delivery phases
- Anticipate potential issues and proactive in finding effective solutions, mitigations, or contingencies.
- Strong organisational skills and oversight of project and asset management, and finance tracking.
Business Acumen
- Manage profitability of project costs against resource utilisation, able to provide solutions when required.
- Responsible for P&L - sustaining account growth, diversification and profitability
- Constantly and creatively looking for opportunities to grow the business
- Aware of how to be effective in SOWs, including for social and digital projects.
Client Management
- Pro-active client development - drive business conversations to expand business/relationships and anticipate potential strategic & business issues and challenges
- Establish strong partnership connections with mid to senior clients as the go to senior person for solutions and platform for transparency in raising off record ad-hoc issues.
Strategy
- Gatekeeper for strategic input, ensuring work and creative briefs align with client objectives
- Foresee and solve strategic problems and challenges for clients
- Act as an escalation point for the team in resolving issues. Supports the team in confidently navigating through problems.
- In-depth understanding of industry trends and their impact on client and company’s businesses
- In-depth understanding of social / digital trends and best practices; know what works, how to incorporate these into projects and how to evaluate their effectiveness.
Creative
- Partner to the creative team, collaborate confidently, responsible for pushing and selling the best creative solution and quality of work to solve the clients business problem
- Cognisant of recent award winning works/industry best practices especially relevant to the client industry
People Management
- Lead effective cross functional interaction and create a conducive environment / culture for the team and client
- Supervise, train, and manage performance of team members
- Provide clear and nurturing feedback to reporting team.
Leadership
- Positive influencing skills, building up your own brand.
- Demonstrate ability for creative problem solving in how they approach every task – whether that’s identifying a way to improve the internal process, or co-creating an inspiring way to sell in the work.
Requirements
Knowledge Required
- At least 7 years relevant experience with a sound knowledge of print, digital and content production processes
- Leadership experience in managing an account servicing team
- Sound financial planning and budget management experience
Skills Required
- Excellent communication skills
- Excellent relationship management and presentation
- The ability to multi-task and provide holistic leadership support across a range of clients
Attributes
- Team player with a ‘hands-on’ approach
- Responsible, with a ‘Can do’, willing and positive attitude to be a support system for our clients
- Ability to work under tight deadlines with multiple projects
- An ability to prioritise workload as well as an ability to pre-empt, identify and respond to problems
- Reliability, i.e. resilience, confidence, tenacity and maturity
- Personal, enthusiastic and committed – capable of gaining trust and respect from colleagues
- Experience working across the tourism, travel, luxury and/or automotive industry, an advantage